AAQ - Part Time Merchandise Lead

Job Title

Lead daily operations within the Retail and Imaging departments to ensure exceptional guest experience and achievement of sales goals.

Oversee point of sale operations, including opening and closing cash handling procedures, credit card and gift card reconciliation, audits, and skimmer checks.

Support frontline team members by assisting with sales transactions, returns, exchanges, price overrides, change requests, photo sales, editing, printing, and packaging.

Train, coach, and develop team members to maintain high standards of guest service, operational excellence, and departmental performance.

Monitor department productivity and performance reporting to maximize efficiency and achieve revenue goals.

Respond promptly and professionally to guest concerns received in person, by phone, or via email.

Support inventory management by receiving shipments, completing cycle counts, processing damaged merchandise, organizing stockrooms, and maintaining inventory accuracy.

Maintain visual merchandising standards throughout retail locations to ensure attractive, organized, and well-stocked sales areas.

Capture high quality guest photos as needed and demonstrate expertise in photography equipment, editing software, and sales technology.

Assist with maintaining photography equipment and coordinating repairs or maintenance with vendors as needed.

Support specialty attractions and equipment, including crane machines and penny press operations, by maintaining inventory and communicating maintenance needs.

Adapt to changing operational needs, work locations, and departmental priorities throughout the day.

Ensure compliance with all safety, security, and operational policies and procedures.

High School Diploma, preferred but not required

1+ years of leadership experience

2 years in retail or customer service experience preferred

Friendly, outgoing, and proactive individual

Cash handling experience

Ability to work weekends and holidays with occasional evenings

You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.

Hourly Rate: $17.05

401(k) and Profit-Sharing Plan after 3 months of service.

Day one access to fully funded tuition and tuition assistance programs through our GROW U program.

Free admission and 24 General Admission tickets annually, to be used by family and friends.

Complimentary tickets to local attractions when available.

30% Discount at our Retail and Photo areas, as well as in-house food vendors.

Training and development.

Earn a Frontline Manager Leadership Certificate, and Adventure Aquarium will cover up to $5,250 in tuition per year. Alternatively, you can select from over 200 certificate and degree programs available through our GROW U program!

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.