IT Desktop Technician

IT Desktop Technician

Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral computing environment. The resource will maintain, and upgrade local applications used in the business along with assisting others on server-based applications. Primary front facing resource to the business from an IT standpoint to provide excellent customer service building trust and confidence in our user base.

Duties and Responsibilities:

Use ticketing system to track problems and escalate issues to the appropriate level when required. Provides desktop support and resolves problems related to the computing environment. Ensures that the desktop environment is running efficiently through monitoring and optimization. Create, modify, and maintain users and groups in domain environment. Document all termination changes for audit compliance. Install and configure network printers. Perform computer and software upgrades. Follow through with users to ensure customer satisfaction. Coordinates, tests, and implements technical solutions for multiple projects individually or part of a team. Monitor's desktop environment using hardware and software monitoring tools; manages system patching. Maintains tools to conduct hardware and software inventory. Maintain proper inventory levels. Manages supplies and the vendors that provide them. Serves as the technical lead in the evaluation and recommendation of new desktop technologies. Coordinates service calls with service providers to ensure satisfactory resolution of problems. Deploy and troubleshoot problems for all outside sales, service, and other department personnel.

Skills and Abilities:

Excellent planning and organizational skills. Self-starter with the ability to work independently. Customer Service centric and actively looking for ways to help user base. Able to troubleshoot basic and advanced desktop and network issues. Ability to methodically work problems to resolution. Strong knowledge of Microsoft Office products, software distribution, PC imaging Able to produce easy to understand documentation.

Education, Experience and Technical Competencies:

Associates Degree and or HS Diploma 5-7 years prior experience in Microsoft desktop management & IT systems. Office 365, Microsoft SharePoint Understanding of network principles. Backup and recovery experience (Veeam a plus) Prior experience in a manufacturing environment is desirable.

Physical/Environment Demands:

Able to lift, carry or move weights up to 40 lbs. Work in shop conditions with moving equipment, noise, dust, and temperature swings. Periodically exposed to high noise level which requires the use of extra hearing protection. Other hazards requiring the use of the appropriate PPE (personal protection equipment).

Compensation $25.50 - $36.60 hourly