Sales Professional - Inside Sales

Overview Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Responsibilities Lead generation: Hold self-accountable for prospecting a minimum of 1–2 hours each day. Obtain referrals from families served by the location. Network and build community and civic relationships. Explain and present presentations to families served and referred families. Maintain and track activity levels to ensure productivity. Build relationships with families and respond to client inquiries in a timely, respectful, sensitive and professional manner. Connect with families through listening, honest communication and genuine concern. Develop an understanding of each family’s unique needs and offer solutions that provide value. Stay in touch with families to ensure satisfaction. Prepare for all appointments and perform all procedures with professionalism and attention to detail. Follow through on all customer problems and requests. Build trust-based relationships to earn the right to ask for referrals. Earn the right to gain referrals to offer protection for family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning. Teamwork: Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future. Collaborate and work with funeral directors, location managers, and other members of funeral home and/or cemetery staff to provide seamless, high-quality service. Thoroughly review previous services and contacts with families to prepare to support current needs or sales. Share family concerns with the rest of the SCI team. Minimum Requirements Education: High school diploma or equivalent; 1–2 years of college or an equivalent of education and experience. Experience: High school equivalency and 1–2 years of college or an equivalent of education and experience; 1–2 years of customer service or sales experience preferred. Licenses: Current state/province issued driver’s license with an acceptable driving record; insurance license if required by state/province law and as prescribed by each state board. Knowledge, Skills and Abilities: Must be able to pass the Company’s internal presentation certification within thirty days of hire; ability to work evenings and/or weekends every month; ability to drive frequently; ability to obtain and maintain an insurance license if required by state/province; flexible hours with occasional long days up to 12 hours; ability to treat others with empathy and respect; knowledge of computers and common software; strong customer service skills. About Us Category: Sales | Location: US-FL - Rockledge | Postal Code: 32955 We are a company committed to supporting families at difficult times. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we are dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr Service Corporation International