Cosmetic Patient Concierge Coordinator

Job Title: Cosmetic Patient Concierge Coordinator

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.

Patient First | Caring | Accountability | Trust | One Team | Growth

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team!

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

The Cosmetic Patient Concierge Coordinator is responsible for delivering consistently superior customer service to patients and clients by providing appointment and procedure information and education, assisting with Care Credit applications, Brilliant Distinctions, Aspire Rewards, Lasting Beauty Rewards, Global and Site specific promotions, and other patient loyalty programs offered by AAD.

The Cosmetic Patient Concierge Coordinator will act as an experience and patient advocate specialist, and ensure the patients/clients feel welcomed, valued, and appreciated throughout their cosmetic journey and repeated visits. A proven track record of world-class customer service and a compassionate, 'can-do' personality is required for success in this position. Proper attention to detail and customer focus/empathy are essential to achieve the required levels of Client and Patient satisfaction. This level of patient service is to be executed daily through interpersonal team member interactions, patient in-office interactions, vendor interactions, and also via phone & email correspondences.

Duties/Responsibilities

• Supervise the front desk Check-in and Check-out process.
• Update client information and provide necessary forms for completion.
• Create client profiles in the EMR system following established protocols.
• Reconcile daily charges and handle cash, check, and bankcard payments.
• Ensure exceptional satisfaction of every patient by consistently delivering respectful and personalized care, respecting patient privacy, and providing an elevated experience.
• Take responsibility for enrolling patients in rewards programs, credit applications, discounts, and loyalty programs.
• Assist with handling inbound calls and scheduling patient appointments.
• Make outbound calls to patients to assist with preparations for upcoming appointments, events, and promotions.
• Escalate any unresolved patient issues to the Cosmetic Suite Manager and collaborate with management to achieve satisfactory and meaningful resolutions.
• Complete inventory monthly.
• Keep displays and other marketing material current, trendy and fresh
• Establish a connection with cosmetic reps, helps with education opportunities and sample supplies.
• Occasionally work evenings during special promotions and events as required.
• Other duties assigned as deemed necessary by management.

Required Skills/Abilities

• Strong organizational skills
• Excellent communication skills
• Attention to detail
• Proficiency in technology

Education and Experience

• Minimum of High School Diploma.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products