Patient Accounts Lead

Job Description

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across Southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

• No weekends
• No Holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Medical, dental & vision insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

Position summary

A Patient Accounts Lead is responsible for all functions related to the collection of payment on patient accounts with a high level of professionalism and accuracy

Position Responsibilities

• Communicate directly with patients regarding financial responsibility for both the professional and facility services.
• Manage and resolve accounts assigned to you and follow up appropriately.
• Work patient aging reports.
• Promptly and professionally answers and responds to telephone calls and voice mails to assist with questions.
• Promptly and professionally makes outbound telephone calls to patients to facilitate further account collection.
• Negotiates payment arrangements and payment plans according to our policies.
• Notify patients of our self-pay policy and collection of the payment
• Process credit cards payments.
• Prepare refund requests and obtain supporting documentation for credit balance resolution.
• Handle incoming correspondence and returned mail on a timely basis.
• Communication with collection agencies and provide current and accurate information.
• Interpret insurance explanation of benefits to determine if review is required and effectively resolve problems
• Assist with claims processing.
• Always delivers positive professional customer service.
• Document all calls timely and accurately into the patients accounts in our practice management system.

Minimum Qualifications

• 1-3 years of healthcare experience
• Previous supervisory, team lead, trainer, or mentoring experience preferred
• Familiar with ICD-10 and CPT codes
• Familiar with Medical Terminology
• Communicates effectively and professionally
• Excellent customer service skills.
• Detail oriented and ability to multi-task in a fast-paced environment

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