Engineer III - CCaaS / Conversational AI Engineer

Objectways

Engineer III – CCaaS / Conversational AI Engineer

We are seeking a CCaaS and Conversational AI Engineer to design, implement, and optimize modern customer experience platforms and AI-powered contact center solutions.

Key Responsibilities

Design and implement scalable CCaaS and IVA solutions.
Develop conversational IVR solutions using NLP, NLU, and AI technologies.
Integrate speech-to-text and text-to-speech solutions.
Develop cloud-native customer service platforms on GCP.
Implement omnichannel routing, dialer, and campaign management capabilities.
Support migrations from legacy contact center platforms.

Required Qualifications

4+ years of software development experience.
Strong experience with Java, Python, APIs, and Microservices.
Experience with CCaaS platforms and Conversational AI technologies.
Hands-on experience with Kafka, Relational and NoSQL databases.
Experience with GCP services such as GKE, Cloud Run, Pub/Sub, Apigee, and BigQuery.
Understanding of Terraform, IAM, encryption, OAuth, and cloud security.
Strong knowledge of DevOps, CI/CD, and Agile methodologies.

Preferred Qualifications

Experience with IVR design and customer experience platforms.
Knowledge of telephony integration, SIP/WebRTC, and CRM/CTI integrations.

Apply

Vacancy posted 4 hours ago

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