Fraud Manager

Fraud Manager

Hanover Bank is looking for a full-time Fraud Manager to join our team.

The Fraud Officer is responsible for oversight of all fraud investigations, recovery, and mitigation of fraud on unusual activity. This position will be responsible for handling fraud prevention, detection, investigation, tracking, and reporting on fraud losses to management. The position will require the analysis of customer account activity to mitigate fraud. In addition, the position will work with the Director of Deposit and Retail Operations for operational oversight and day-to-day operations support.

Job Duties & Responsibilities

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.
• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.
• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.
• Performs the investigation of all potential and confirmed fraud transactions for check, ACH, wire, debit card, new account, account takeover, P2P, and identity theft fraud to recover loss of funds.
• Assists in the update of Debit card transaction rules in the bank's EFT module.
• Collect evidence and relevant financial documentation such as Hold Harmless to support fraud claims.
• Work with vendors to verify controls and identify system gaps to incorporate detection strategies for fraud prevention.
• Willing to raise issues when needed and keep management informed of ongoing risk or fraud-related activities.
• Create fraud notification reports and work with BSA/AML, Security, Deposit, and Retail Operations departments on reporting SAR-related activity.
• Stay current with fraudulent activity and market trends relating to customer and transaction fraud.
• Responsible for updating policy, procedures, and training documentation and facilitation to retail staff on fraud-related items, trends, and techniques.
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Reporting and oversight of Deposit and Retail Operations processes and trending volumes.
• Assist the Director of Deposit and Retail Operations with Account Analysis and Cash in Transit processes.
• Assist in oversight of day-to-day operations including ensuring efficiency and accuracy in daily transaction processing.
• Perform account and system reconciliations for Operational accounts.
• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives.
• Ensure adequate controls are in place to manage risk associated with all products and services provided by the bank.

Professional Requirements

Education and Experience

· Bachelor's Degree from a four-year college/university

· Fraud-related certification is a plus.

· 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.

· Strong knowledge of operational and fraud management life cycle and industry trends.

Strong bank regulatory knowledge including Reg E and Reg CC.

Skills and Abilities

· Excellent interpersonal skills and ability to interact with all employees, outside vendors, and other banks to claim loss funds.

· Strong communication, verbal, and written skills

· Ability to function independently within a multi-task environment.

· Demonstrates problem-solving and decision-making skills.

NACHA certification (AAP and/or APRP) a plus.

Our Benefits

Health & Wellness Benefits

· Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)

· Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)

· Company-paid Long-Term Disability Insurance

Voluntary Benefits

· Additional Life and AD&D Insurance for employee, spouse, and dependents

· Voluntary Short-Term Disability Insurance

· Pet Insurance

· Legal Services Plan

· Accident Insurance

· Hospital Indemnity Insurance

· Cancer Care Insurance

Retirement

· 401(k) Plan with Company Match

Time Off & Recognition

· Paid Personal Time Off (PTO)

· Paid Company Holidays

· Annual Performance Bonuses

· Annual Salary Increases

Employee Engagement

· Company-sponsored Events

· Employee Contests and Recognition Programs

Annual Salary: $94,879.00/ $116,227.00/ year; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.