PACE- Orientation and Assessment Specialist

If you are energized by welcoming participants, guiding them through the beginning stages of their workforce journey, and helping individuals understand their strengths through structured assessments, we want to hear from you. The Intake, Orientation and Assessment Specialist plays a critical role in ensuring participants begin the PACE program with a clear understanding of program expectations, services, and next steps. This position manages participant intake, facilitates orientation sessions, and administers program assessments that inform individualized service plans and career pathways. The Awesome Things You’ll Do Conduct participant intake and facilitate program orientation sessions. Review referral data in SEAMS to verify participant eligibility and program assignment. Administer and proctor assessments including TABE and other approved skills or career assessments. Guide participants through assessment tools and provide basic feedback on results. Ensure intake documentation and required program forms are completed and properly recorded in program systems. Enter and maintain participant data, attendance, and engagement activity in Salesforce, SEAMS, and other funder systems. Distribute Metro/OMNY Cards to eligible participants. Identify participant barriers during intake and coordinate appropriate referrals or support services. Conduct outreach to participants regarding upcoming or missed orientation and assessment appointments. Collaborate with Career Navigators to transition participants into Employment Plan / Individual Service Plan development. Provide general support to front desk and program operations as needed. Identify and ... to the Social Worker or appropriate staff. Explain public assistance program rights, responsibilities, and compliance requirements during orientation. Maintain participant confidentiality in accordance with program and legal standards. Apply trauma-informed and culturally responsive practices during intake and orientation. Identify potential accommodation needs during intake and assessment and refer for appropriate support. Provide participants with basic information on relevant public benefits and connect to the Social Worker or Career Navigator for follow-up. Our Must Haves At least 1 year of customer service experience, workforce development or client facing experience. Strong interpersonal and communication skills Highly organized with strong attention to details Ability to manage in a fast-paced, performance-driven environment Computer literacy and experience with database systems. Ability to work collaboratively within a team environment. Bilingual skills preferred. What We Offer Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits #J-18808-Ljbffr Goodwill NYNJ