Front Office Manager

Front Office Manager

Noble House Hotels and Resorts owns, manages, or operates a portfolio of 20+ luxury, independent hotels and resorts around the country and Mexico. We were recently Voted Top 25 Best Hotel Brand in the World – Travel + Leisure World's Best Awards. We are currently seeking a Front Office Manager for the beautiful Courtyard Faro Blanco Resort.

Our Culture | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the Corporate Office lies within our team. We are a group of individuals who share a passion for hospitality. We let our personalities shine, and we enjoy having fun.

Become a part of our Noble Comm UNITY - We take pride in providing initiatives through our Diversity, Equity, Inclusion & Accessibility (DEIA), Green and Wellness committees. Join us in sharing your thoughts, perspectives, and enthusiasm!

The Front Office Manager is responsible for the day-to-day leadership and operational success of the Front Office department at Courtyard by Marriott Faro Blanco Resort. Reporting directly to the Hotel Manager with a dotted-line relationship to the Complex/Area General Manager, this position oversees all Front Desk, Guest Services, Night Audit, Bell Services (if applicable), and guest arrival and departure experiences. The Front Office Manager is responsible for ensuring exceptional guest service, driving guest satisfaction, maintaining Marriott brand standards, and maximizing operational efficiency while supporting overall hotel performance. This leader serves as the primary ambassador of the hotel's hospitality culture, ensuring every guest interaction reflects a commitment to service excellence. The Front Office Manager will lead, train, and develop front office team members while effectively managing labor costs, service recovery initiatives, departmental procedures, and revenue-enhancing opportunities.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 to 5 years of progressive hotel operations experience, including at least 2 years in a Front Office Manager, Assistant Front Office Manager, Guest Services Manager, Rooms Division leadership, or comparable supervisory role.
• Previous experience within a Marriott-branded hotel, full-service hotel, resort, or upscale hospitality environment preferred. Proven success managing Front Desk, Guest Services, Night Audit, and guest relations functions.
• Strong knowledge of front office operations, room inventory management, reservations, guest billing, cash handling, and revenue optimization practices.
• Demonstrated ability to achieve and maintain high guest satisfaction scores through exceptional service delivery and effective service recovery.
• Experience leading, motivating, coaching, and developing diverse teams in a fast-paced hospitality environment.
• Strong understanding of Marriott brand standards, guest experience expectations, and quality assurance procedures preferred.
• Experience managing scheduling, labor productivity, payroll administration, and departmental expenses.
• Thorough knowledge of hotel property management systems (PMS), central reservation systems, mobile check-in platforms, and guest service technologies.
• Proven ability to resolve guest concerns and operational challenges with professionalism, urgency, and sound judgment. Experience coordinating closely with Housekeeping, Engineering, Sales, Food & Beverage, and other operational departments to ensure seamless guest experiences.
• Strong understanding of night audit procedures, financial controls, cash management, and daily reporting processes.
• Excellent communication, interpersonal, organizational, and problem-solving skills. Ability to work flexible schedules, including evenings, weekends, holidays, and peak occupancy periods.
• Bilingual capabilities are a plus.

The Offer:

In return, you are rewarded with a competitive compensation package including competitive pay, On-Demand Pay – Your Pay before Payday, health insurance (medical, dental, vision), 401k plan with employer matching, Paid Time Off, holidays, and Discounted Food & Hotel Discounts at Noble House Hotels & Resorts nationwide. This position is eligible for quarterly/annual bonus potential.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.