Shop Technician

Shop Technician

Join Komatsu and be part of something big! As a shop technician at Komatsu, you will play a pivotal role in ensuring the optimal performance and reliability of heavy machinery components through timely, precise repairs conducted within our well-equipped workshop environment. Your expertise will directly influence our operational success by achieving high repair efficiency and minimizing rework, while strictly adhering to the rigorous quality and safety standards set forth by Komatsu America Corp. The position requires a dedicated professional who consistently meets or exceeds repair timelines as defined by Komatsu job standards, demonstrating technical excellence on multiple competency dimensions, including technical knowledge, soft skills, and safety practices. Maintaining all balanced scorecard goals and delivering exceptional service within operational parameters is essential to this role. This role offers an opportunity to contribute to a world-class manufacturing and service operation known for innovation, commitment to quality, and continuous improvement. Candidates who thrive in a dynamic, fast-paced environment with a focus on collaboration and accountability will find this position rewarding.

Key performance indicators include:

• Achieving an annual repair efficiency of at least 85%
• Limiting annual rework hours to less than 3% of total billed hours
• Maintaining average competency scores between 4 and 6 on the Technical and Soft Skills sections of the Technician Competency Matrix
• Securing a minimum safety rating of 7 on the Safety section of the competency matrix

Key job responsibilities:

• Complete assigned repair tasks efficiently, striving to meet or surpass established flat rate times and maintain a low re-do rate to ensure customer satisfaction and operational efficiency.
• Adhere rigorously to all Komatsu Equipment Company and customer-specific safety policies and procedures, fostering a safe workplace for all team members.
• Accurately and promptly complete all required documentation including work orders, parts orders, Job Safety Analyses (JSA), and data management systems such as DBS, SIMS, SIS Web, and Shop Time Worksheet (STW).
• Enforce contamination control and hazardous material (HAZMAT) guidelines to ensure safety and compliance with environmental regulations.
• Skillfully remove and install machine parts, disassemble and reassemble components, and accurately test and adjust assemblies with minimal supervision, ensuring functionality and quality.
• Provide precise quotations and pricing estimates to customers by evaluating repair needs and resource requirements.
• Diagnose and troubleshoot mechanical and component failures using advanced diagnostic tools and in-depth technical knowledge, offering reliable repair recommendations.
• Conduct thorough testing and verification procedures to confirm the successful operation of all completed repairs and adjustments prior to job closure.
• Apply comprehensive failure analysis methods alongside procedural standards to determine root causes and develop effective repair solutions.
• Collaborate effectively with team members and supervisors to communicate job progress, challenges, and best practices to improve overall shop performance.

Qualifications/requirements:

• High school diploma or General Education Degree (GED) is required; Associate Degree in Diesel Technology or a related field is strongly preferred to support technical proficiency.
• A minimum of 2 years of relevant hands-on experience in heavy equipment repair, maintenance, or a closely related technical field; equivalent combinations of education and experience will be considered.
• Flexibility to adjust to varied work schedules including shifts, weekends, and potential overtime, supporting operational needs.

Essential skills and competencies:

• Language skills: Ability to read, understand, and follow complex instructions and technical manuals; capable of composing clear correspondence and communicating effectively in one-on-one and small group contexts with customers and colleagues.
• Mathematical skills: Proficient in performing accurate calculations including addition, subtraction, multiplication, division, percentages, ratios, and measurement conversions necessary for repair diagnostics and parts estimations.
• Computer skills: Familiarity with database management, contract and order processing systems, Internet navigation, and manufacturer-specific software applications.
• Analytical & problem-solving skills: Ability to interpret data and technical reports, utilize intuition and experience to diagnose problems, and propose effective, timely solutions.
• Customer service & communication: Demonstrates a proactive approach to addressing customer needs, speaking and writing clearly, and fostering positive relationships.
• Teamwork & collaboration: Maintains balanced responsibility between individual tasks and supporting team efforts, encouraging a cooperative work environment.
• Planning and organizational skills: Effectively prioritize and orchestrate workload to meet deadlines and optimize productivity.
• Professionalism & quality focus: Maintains composure under pressure, accepts responsibility, follows through on commitments, ensures accuracy and thoroughness, and monitors own work to uphold high-quality standards.
• Safety awareness: Consistently observes and reports safety procedures and potential hazards, contributing to a secure workplace.
• Adaptability: Comfortable adapting to changing work conditions, schedules, and priorities, managing unexpected events with resilience.

Additional information:

• Required certification to operate forklifts and/or manlifts, ensuring compliance with OSHA regulations.
• Ability and willingness to successfully complete DOT physical examinations as needed.
• Mandatory completion of Mine Safety and Health Administration (MSHA) certification to meet industry safety standards.
• Possibility of needing respirator certification based on assigned duties.
• Possession of a comprehensive set of mechanical tools that satisfy the minimum standards outlined in the Komatsu Equipment Company technician tool list is essential for effective job performance.

Work environment:

• Routine exposure to moving mechanical parts and potentially hazardous substances requiring strict attention to safety protocols.
• Frequent work under various environmental conditions including wet, humid, high elevations, airborne particles, and outdoor elements.
• Occasional exposure to extreme heat, electrical hazards, and vibration necessitating the use of personal protective equipment and vigilance.
• Workplace noise levels generally moderate but may vary dependent on machinery operation.

Diversity & inclusion commitment:

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company information:

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.