Facilities Operations Project Manager

Position Overview The Operations Manager is responsible for full operational ownership of the NYC campus, overseeing both janitorial and engineering services. This role ensures consistent execution, accountability, and visibility across all buildings, with a strong focus on proactive management, client satisfaction, and adherence to contractual KPIs. The Operations Project Manager serves as the primary leader on site, driving performance, maintaining strong client relationships, and ensuring all services are delivered to the highest standards. Key Responsibilities Operational Leadership & Accountability • Own daily campus operations with full accountability for service delivery, staffing, and performance outcomes • Ensure all work orders are actively managed, documented, and closed with clear resolution notes • Lead proactive inspections and implement corrective actions prior to client escalation • Maintain strong, visible leadership presence across campus, including high-profile and executive areas • Drive consistency in service delivery across all buildings and shifts Client Relationship Management • Serve as primary point of contact for client leadership and stakeholders • Provide structured, transparent communication and regular updates • Deliver weekly and monthly reporting, including executive summaries and detailed backup data • Build trust through proactive issue identification and resolution Systems, Reporting & KPI Management • Utilize work order systems, inspection platforms, and reporting tools to track performance • Ensure accurate data capture and reporting to support operational transparency • Drive KPI performance aligned with contractual requirements • Analyze trends and implement continuous improvement strategies Team Leadership & Development • Lead, coach, and develop site teams to achieve high performance standards • Foster a culture of accountability, professionalism, and continuous improvement • Ensure proper staffing levels and alignment with operational needs • Conduct regular training and performance evaluations Vendor & Quality Management • Oversee vendor performance and ensure compliance with service standards • Conduct routine audits of cleaning quality, safety compliance, and engineering operations • Ensure all work areas are left in proper condition following services Qualifications • 5–7+ years of leadership experience in facilities management, janitorial, or engineering operations • Experience managing higher education campus environments • Strong background in union environments (e.g., 32BJ) • Proven ability to manage high-demand clients • Experience with KPI-driven performance management • Strong communication, leadership, and organizational skills • Proficiency in Microsoft Office and facility management systems What Success Looks Like • Operations run consistently without client escalation • Work orders are fully transparent, tracked, and resolved • Strong leadership presence across campus • High level of client confidence and satisfaction • Teams perform at a high level with clear accountability Project Manager, Operations Must have experience managing an engineering and janitorial department in a higher education/college campus. This role will oversee a Director of Engineering, Supervisors and Foremen at the campus. This role will manage operations of approximately 8-10 buildings. Location: New York, NY Schedule: 8:00am-5:00pm, Mon-Fri - On Call as needed - This role is exempt. Salary: $115K-$125K - Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.