ServiceNow Workflow Manager

Hampton, Virginia

Top Secret w/ SCI

On-site only

Information Technology

Overview

GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position.

Responsibilities

We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia.

Key Responsibilities

• Technical Leadership

• Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules

• Lead complex ServiceNow projects including upgrades, integrations, and custom application development

• Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility

• Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks

• Review and approve technical designs, workflows, and customizations

• Stay current with ServiceNow platform updates, new features, and emerging capabilities.

• People Management

• Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts

• Conduct performance reviews, set goals, and create individual development plans

• Foster a collaborative, innovative team culture focused on continuous learning

• Provide coaching and technical guidance to team members at various skill levels

• Manage resource allocation and workload distribution across the team

• Operational Excellence

• Ensure SLA compliance and maintain high service quality standards

• Lead incident response and problem resolution for platform issues

• Manage vendor relationships and coordinate with ServiceNow support when needed

• Develop and maintain team documentation, procedures, and knowledge base

• Strategic Planning

• Lead the ServiceNow roadmap planning and technology strategy

• Develop and maintain analytics frameworks to measure team performance and platform effectiveness

• Create executive-level dashboards and reports to demonstrate business value and ROI

• Identify opportunities for process improvement and automation using data-driven insights

• Support business stakeholders in defining requirements and solution approaches

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills and Experience

Clearance: TS/SCI

• DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)

• Experience with ServiceNow

• Knowledge of core ServiceNow modules

• IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog

• Configuration Management Database (CMDB)- CI relationships, data Integrity

• Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence

• Customer Service Management (CSM)

• Security Incident Response (SIR)

• ServiceNow App Engine and Platform capabilities

• CMDB Management: Expertise in:

• CMDB design, implementation, and ongoing governance

• Configuration Item (CI) identification, classification, and relationship mapping

• CMDB data quality management and health scoring

• Integration with discovery tools and automated population strategies

• CMDB analytics and reporting for IT asset visibility

• Compliance with ITIL configuration management processes

• Analytics & Reporting: Proficiency in:

• ServiceNow Performance Analytics implementation and configuration

• Dashboard creation and data visualization guidelines

• Benchmark development and metrics strategy aligned with business objectives

• Advanced reporting using Report Builder and scheduled reporting

• Data analysis and trend identification for operational insights

• Integration with external BI tools and data warehouses

• Development Skills: Proficiency in:

• JavaScript, Glide APIs, and ServiceNow scripting

• ServiceNow Flow Designer and Workflow

• REST/SOAP web services and integrations

• HTML, CSS, and UI customization

• Database concepts and ServiceNow data modeling

• A deep understanding of Secure Development Life Cycle (SDLC)

Preferred Skills and Experience

• Certifications

• ServiceNow Certified System Administrator (CSA)

• ITIL Foundations

• Experience with DOD Networks (NIPR, SIPR, JWICS)

#NSS

#AR

#mav002

Posted Salary Range

USD $120,000.00 - USD $150,650.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.