Facilities Service Response Coordinator, Rich Products - Aramark Facilities Management

Job Description

Aramark is hiring a Facilities Service Response Coordinator to support facilities maintenance operations at Rich Products in Buffalo, New York.

This role is heavily focused on the use of TMA Systems CMMS software, which serves as the core operational platform for managing facilities maintenance requests, dispatch coordination, work order tracking, vendor communication, reporting, and service completion monitoring. Candidates must have direct hands-on experience using TMA Systems or a similar CMMS platform. This is the most critical requirement for the role, and only candidates with CMMS work order management experience will be considered.

The Facilities Service Response Coordinator serves as a central operational support resource responsible for opening, dispatching, tracking, updating, and closing work orders while ensuring facilities maintenance requests are completed efficiently, accurately, and within service expectations.

The ideal candidate will be highly organized, detail-oriented, technically proficient, and capable of managing multiple priorities in a fast-paced facilities operations environment.

This is a temporary four month assignment, with potential to go permanent.

Compensation Data

COMPENSATION: The salary range for this position is $60,000.00 to $65,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &Compensation ( .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity

Job Responsibilities

• Utilize TMA Systems CMMS software to manage daily facilities maintenance operations and service response activity

• Open, assign, dispatch, update, track, and close work orders accurately within the TMA platform

• Monitor work order progression to ensure maintenance requests are completed within service expectations and required timelines

• Pull operational reports and analyze work order activity, aging work orders, service completion metrics, and maintenance performance data

• Identify overdue work orders, service gaps, operational bottlenecks, or infrastructure concerns and escalate appropriately

• Coordinate maintenance service requests involving HVAC, plumbing, electrical, carpentry, appliance repair, pest control, and general facilities maintenance

• Dispatch service technicians and vendors based on urgency, location, and operational priority

• Maintain accurate documentation, service notes, work order updates, and communication records within TMA

• Communicate professionally with clients, technicians, vendors, and facilities leadership regarding work order status and service updates

• Follow up with technicians and vendors to ensure timely service completion and customer satisfaction

• Assist with troubleshooting operational issues and escalating unresolved maintenance concerns

• Support multiple service requests simultaneously while maintaining strong attention to detail and responsiveness

• Participate in rotational after-hours support schedules, including nights, weekends, and holidays as needed

• Operate effectively in a fast-paced facilities operations environment with minimal supervision

Qualifications

• Direct experience using TMA Systems CMMS software is strongly preferred

• Candidates with hands-on CMMS experience involving work order management, dispatch coordination, reporting, and facilities operations will receive strongest consideration

• Must have experience opening, tracking, managing, updating, and closing work orders within a CMMS platform

• Must have experience pulling reports, monitoring work order performance, and tracking service completion metrics

• Strong communication and customer service skills required

• Previous dispatch, facilities coordination, maintenance support, or service response experience preferred

• Strong multitasking, organizational, and prioritization skills required

• High attention to detail and accuracy required

• Experience coordinating vendors, technicians, and maintenance service providers preferred

• Strong Microsoft Office and computer navigation skills required

• Ability to work independently with minimal supervision in a fast-paced operational environment

• Manufacturing, industrial, healthcare, higher education, or commercial facilities support experience is a plus

• Must demonstrate exceptional reliability, responsiveness, and schedule adherence

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .