Crew Accommodations Agent

Crew Accommodations Agent

Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Carmel, IN. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.

As a Crew Accommodations Agent, you will be expected to work onsite/in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Republic Airways 2 Brickyard Lane Carmel, IN 46032 United States
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions.
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are Sold Out.
• In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.
• Making payments to hotel and transportation vendors as per system settings. (hotel's contractual payment terms)
• Maintaining an environment of positive, open and respectful communication, and professional behavior with a "CAN DO" attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook.
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.

Qualifications & Skills:

• Must have 2+ years of crew scheduling, hotel, and/or airlines experience.
• Must be willing to work onsite, in the office.
• Excellent communication skills both verbal and written.
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills.
• Demonstrate the ability to learn and navigate multiple PC and web based applications.
• Proven ability to provide excellent customer service.
• Ability to work in an environment with client driven volumes and activities.
• Ability to work in a high volume, high pressure, deadline-oriented environment.
• Ability to work independently and as a contributing team member.
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong listening, problem solving, and multi-tasking skills.

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program Earn up to $6,000 for referring qualified candidates who join our team

About Corpay:

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.