Supervisor, Custodial Services

Job Description Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management "We Care" principle values. Responsible for supervising custodial staff so that buildings and assets of the University are clean and well maintained. Ensures high quality fulfillment of cleaning tasks by assigning the appropriate number of staff needed, ensuring availability of proper equipment, training staff in appropriate methods, evaluating staff performance, soliciting customer feedback for use in appraising staff, and coordinating other tasks as needed to complement the overall custodial program. Performs, in a professional and timely manner, a variety of administrative functions in support of the overall goals of the Custodial Division, including but not limited to: submission of payroll data, maintenance of key control system, maintenance of attendance records, management of work orders, administering the safety program for assigned staff, administration of the collective bargaining agreement between the University and USAW FM RI. Required to perform visual inspections of all locations under their responsibility. Qualifications Associate's degree and 2–4 years’ custodial / janitorial / maintenance experience or equivalent. 2 years’ experience supervising employees; preferable in a union environment. Valid driver's license and must maintain as a condition of employment (must be active for at least 2 years prior to appointment date). Knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession. Knowledge of general industry safety practices and standards within the custodial profession. Knowledge of principles, practices and techniques of supervision of bargaining unit employees. Excellent customer‑oriented service skills. Excellent verbal and written communication skills. Careful but assertive approach to dealing with personnel matters, and dealing with conflict. Must possess the ability to work in a collaborative, diverse environment. Knowledge of all Microsoft Outlook, Word, Excel and other Office Software and ability to process time & attendance, and work order scheduling, proficiently. Demonstrated ability to synthesize large amounts of information and plan appropriate response. Ability to supervise, train, and evaluate the work of others, in a fair and well‑thought‑out narrative. Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures. Ability to be flexible and responsive. Demonstrated commitment to customer service. Ability to foster a collaborative, team‑centered environment. Excellent organizational skills. Ability to prioritize and assign work orders to staff to increase productivity, eliminate wasteful time, and improve customer service. Physical Demands and Working Conditions Physical demands: Regularly required to talk and hear. The employee is required to stand, walk, use hands to feel and use hands and arms to reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to wear Personal Protective Equipment to include steel‑toed shoes, or non‑slippery shoes, eye protection, nitrile and leather gloves. Must be able to walk, stand, climb stairs for long durations of time during and outside of shifts. Must be able to work under adverse temperatures and/or weather conditions. Meet the requirements of the Animal Care Facility Program, including completion of an Occupational Health and Wellness Survey and medical monitoring. This position is classified as on‑site. Incumbents are required to work evenings, weekends and holiday rotations as needed. All offers of employment are contingent upon successful completion of background check and education requirements. Equal Employment Opportunity Statement Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law. #J-18808-Ljbffr