Patient Access Lead - FT, Days (8A-4:30P) - Stratford Outpatient
$17 - $22.98 per hourJefferson Health
- # Patient Access Lead - FT, Days (8A-4:30P) - Stratford OutpatientApply: Camden County, NJ: Full time: Posted Today: REQ-0038127**Number of Positions in Requisition**1**Job Details**8A-4:30P Monday through Friday \\*\\*Dept is open 7:45A-11:45A on Saturdays as well (coverage as needed) Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.**Job Description*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson* Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff.* Keeps current on insurance tip sheets and workflow update* Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols* Distributes work assignments, daily* QA's a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily* Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed* Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department* Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.* Achieves individual and team performance metrics* Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait timesKnowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirementsProficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, CernerDemonstrates the ability to provide feedback and coachingStrong verbal and written communication and customer service skills**Minimum Education and Experience Requirements:**Required High School Diploma or GED**AND**3 years of patient registration experiencePrevious experience working in a physician’s office or hospital registration setting strongly preferredHFMA Certifications preferred**Salary Range**$17.00 to $22.98 HourlyThe actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.
- J-18808-Ljbffr Jefferson Health
Vacancy posted 2 days ago
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