Field Service Supervisor - Automation Machinery

Title: Field Service SupervisorLocation: (Lisle, IL) Must live within 1-2 hours commuting distance of Lisle, IL (Relocation Package Available)Salary: $40-48/hr + Per Diem + Company Car Requirements: Travel 70-80% throughout the region; strong mechanical/electrical background Join a global force in packaging and processing innovation! We're a world-leading company with 50+ subsidiaries supporting customers across 100+ countries, delivering cutting-edge solutions for the food, consumer, and industrial sectors. As a Field Service Technician, you'll be hands-on with advanced electro-mechanical equipment-installing, troubleshooting, and performing maintenance while making a direct impact at customer sites.We are seeking a Field Service Supervisor, serving as the primary link between the team and the Regional Service Director while reinforcing company policies and standards. Oversees all technical activities within the region, addresses customer requirements, and manages ongoing issues as the second level of technical escalation. Acts as a working technician for complex assignments or when additional capacity is needed.Specialties: Packaging materials (films, trays, pouches), slicing and portioning equipment, thermoforming systems, tray sealing units, chamber machines, vacuum and skin packaging systems, shrink applications, inspection and quality control technology, automated handling modules, and turnkey packaging linesWhat You Will Be DoingProvide day-to-day supervision of a team of 8-10 Field Service TechniciansDirectly supervise and oversee customer service operations to ensure high-quality installation, service, maintenance, and repair of equipmentWork closely with the Regional Service Director and Regional Scheduler on a daily basis to ensure region is meeting assigned objectives.Travel to customer sites with little notice to ensure high-profile immediate needs are met Provide technical and developmental coaching through regular field travel with techniciansSet clear expectations for Field Service Technicians and deliver timely performance feedbackWhat You Need for this Position5+ years of experience as a Field Service Technician and managing a field service teamAssociate in Electrical/Mechanical Engineering or equivalent PLCs, VFDs, Servo Motors, Pneumatics, 480v, electrical circuitry Troubleshoot large-scale, complex machinery mechanically, electrically, and robotic systems.GREAT customer service; ability to lead and teach others Benefits$40-48/hr + Per Diem + Profit sharing bonus 2x on weekends Paid/on the clock while traveling Company Car with InsuranceTuition Reimbursement Fuel Card; Reimbursed travel expenses401k Match - Immediate vestingStrong Medical, Dental, Vision. Generous PTO