Event Staff | Part-Time | Mullins Center

Guest Services Team MemberAs a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role will pay an hourly rate of $15.00 to $17.00.Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.ResponsibilitiesPrepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisorWhen gates open, welcome our fans with a great smile and helpful attitudeScan event tickets ensuring that the proper ticket is being used to gain entryAssist fans in locating their ticketed seatsBeing alert and proactive to potential hazards and reporting incidents when they occurMonitor your assigned area for issues and opportunities to make lasting memories for our fansRespond to all guest concerns/complaints promptly and in a professional mannerAssist guests in ADA accessible seating sectionsEnforce all building policies and procedures to ensure a safe environment for all guestsManage the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcohol.Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.Other responsibilities as assigned.QualificationsHoliday, Weekend, & Night availability.Must be 18 years of age or older.Experience in a hospitality or entertainment environment is preferred.You must love working with and helping people.Ability to stand for long periods of time.You must be able to maintain a POSITIVE attitude while handling difficult situations.The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.