Customer Service Specialist

Company Details Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries, turning them into essential ingredients that feed animals, fertilize crops, fuel planes, and nourish people. It is the number one publicly traded company of its kind, operating a global family of brands across more than 260 facilities in over 15 countries. This scale lets us make entire industries less wasteful and more sustainable, moving the world toward a circular economy. Position Summary The Customer Service Specialist coordinates and communicates all service requirements contracted by customers for DAR PRO service plants, delivering first‑class, personalized service to Restaurant Services customers. Essential Duties and Responsibilities Provide service support to Restaurant Services customers: Answer customer calls on the centralized 855‑DARPRO1 line. Communicate regarding services for the customer’s stores or restaurants. Research and resolve all service requests. Offer troubleshooting advice. Coordinate service and support needs with DAR PRO facilities: Track, monitor, and communicate service expectations to ensure timely services are performed as contracted. Track equipment installations. Maintain an in‑house database of all client information: Keep multiple, comprehensive spreadsheets updated. Enter client information into host systems and call logs. Participate with the Inside Sales Team. Provide after‑hours client support (additional pay). Handle special projects as assigned. Provide departmental assistance as directed. Perform all other duties as assigned by management. Minimum Qualifications At least 18 years of age. High school diploma or GED required. Two or more years of customer service experience with a service‑oriented company. 1 weekend day shift and 4 weekday shifts, rotation required. Preferred Qualifications Associate’s or Bachelor’s degree preferred. Excellent verbal and written communication skills. Proficient computer skills, including Microsoft Access and Excel. Self‑motivated, dependable individual with strong communication skills. Problem‑solving ability to deliver solutions to customers. Capability to balance and complete multiple tasks independently. Bilingual (English/Spanish) strongly preferred. Working Conditions and Physical Demands Occasionally = up to 20% | Frequently = 21% to 50% | Constantly = at least 51% of time. Working Environment Exposed to unpleasant or disagreeable physical environments such as high noise levels, strong odors, and/or exposure to heat and cold. Exposed to bio‑hazardous conditions. Exposed to toxic or caustic chemicals requiring safety considerations. Exposed to electrical hazards; risk of electric shock. Handles or works with potentially dangerous equipment. Travels to offsite locations. Physical Demands Constantly: Must remain stationary (sit). Constantly: Must move about inside/outside office or work location (walk). Constantly: Operates a computer and other office machinery (use hands to finger, handle, or feel). Constantly: Must position self to maintain computers in lab, including under desks and in server closet (stoop, kneel, crouch, or crawl). Frequently: Must ascend/descend a ladder (climb or balance). Constantly: Must use senses to effectively communicate with coworkers and clients and detect hazardous conditions (talk, hear, taste, smell). Weight and Force Demands Occasionally: Up to 10 pounds. N/A: Up to 25 pounds. N/A: Up to 50 pounds. N/A: Up to 100 pounds. N/A: More than 100 pounds. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities at any time. The ability to competently perform all essential duties with or without reasonable accommodation, demonstrated commitment to customer service delivery, integrity, and teamwork are basic requirements of all positions at Darling Ingredients. Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state, and local law. Know Your Rights: If you would like more information, visit #J-18808-Ljbffr