Patient Experience Representative

Patient Experience & Care Coordinator

Shift: Mon-Friday 8am-5pm

Position Overview: Launch your healthcare career with a mission-driven team that creates exceptional patient experiences in a fast-paced, supportive environment. As a Patient Experience & Care Coordinator, you'll be a key point of contact for patients, families, and healthcare staff, helping guide them through their healthcare journey with professionalism, compassion, and accuracy.

This entry-level role provides hands-on experience in patient outreach, appointment coordination, registration, insurance verification, and support for Radiology operationsoffering a well-rounded foundation for a future in healthcare administration or patient services.

Key Responsibilities:

• Serve as the first point of contact for patients, families, and healthcare partners, delivering excellent customer service on calls, emails, and messages
• Schedule patient appointments and coordinate care, including insurance verification and pre-authorization submissions
• Collect complete patient demographics and perform accurate registrations in EMR system (EPIC)
• Initiate and manage service tickets through to resolution, coordinating with hospital departments as needed
• Exposure to supporting Radiology Reading Room and Image Library staff with image uploads, coordination, and operational tasks
• Accurately document patient interactions, concerns, and requests, ensuring timely follow-up and resolution
• Provide information, guidance, and redirection to patients and third-party partners, including pharmacies and healthcare staff
• Collaborate with team leads and supervisors to identify improvements in patient experience processes
• Maintain strict confidentiality and comply with HIPAA and organizational guidelines

Qualifications:

• 1 + years in customer service, healthcare, or call center environment
• Recent graduate or equivalent experience in healthcare, customer service, or administrative roles
• Strong verbal and written communication skills
• High attention to detail and organizational skills
• Empathy, professionalism, and the ability to stay calm under pressure
• Basic computer proficiency (Microsoft Office, EMR systems, scheduling software)
• Interest in building a career in healthcare, patient services, or administration