Housekeeper-Room Attendant

Position Housekeeper/Room Attendant Job Summary Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast‑paced environment with the ability to deliver excellent customer service? As a Housekeeper/Room Attendant, you will perform routine duties of cleaning and servicing guest rooms beyond expectation while following the directive of the Executive Housekeeper. You will promote a positive image of the hotel to guests and assist them with a pleasant and friendly temperament. Job Responsibilities Consistently offer professional, friendly, and attentive service to guests; anticipate guests' needs and answer questions; respond promptly; be familiar with property location, amenities, and local attractions to answer guests' inquiries; resolve complaints to ensure satisfaction. Complete all required brand‑specific and health and safety training; adhere to all property brand standards; know fire alarm and evacuation procedures. Enter and prepare guest rooms for cleaning as per hotel standards: make beds; dust television, pictures, and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean bathroom and empty trash; clean closet; disinfect telephone; replenish amenities; remove dirty linens and replace with clean linens; realign furniture; secure room; clean supply cart of garbage, linens, and supplies; restock supply cart; update and submit room assignment sheet. Be familiar with the lost and found policy; submit any lost or found items in guest rooms immediately to the Executive Housekeeper. Perform other tasks as necessary or required to meet or exceed guest satisfaction. Professional Experience High‑school graduate or equivalent. Minimum of six months work‑related experience (hospitality or janitorial preferred). Excellent customer service skills. Industry Experience Previous experience in the hospitality industry (preferred). Previous experience as a housekeeper/room attendant or in janitorial services (preferred). Required Skills Ability to follow directions and work in a fast‑paced environment. Additional training as required. Must be flexible to work varied schedules. Good written and oral communication skills. Ability to listen attentively. Must have the physical ability to walk, bend, and stand for long periods. Must be able to lift up to 40 lbs. Must adhere to grooming and appearance standards in alignment with uniform. Must be dependable. Essential Skills Ability to express compassion while remaining composed; remain calm and focused under pressure. Promote the property by demonstrating a "top‑notch" attitude toward guests, including anticipating their needs and being proactive. Ensure you are always a positive representation of the property; embrace and respect diversity and multicultural environments. Benefits We offer comprehensive health benefit packages, vacation time, quarterly bonuses, and other perks to promote work‑life balance. Equal Opportunity Statement RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr