Senior Manager, SRE Risk Advisory and Oversight

Senior Manager, SRE Risk Advisory and Oversight

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO.

Our business leaders must constantly make technology decisions. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

As the Senior Manager, SRE Risk Advisory and Oversight, you will play a key role in providing technical leadership, subject matter expertise, and effective challenge over the enterprise's software engineering and Site Reliability Engineering (SRE) practices. You will leverage your deep engineering background and modern technical skillsincluding leveraging Gen AI tooling and automationto ensure our customer experiences remain seamless and highly reliable.

You will provide subject matter expertise, oversight, and effective challenge of key Technology areas such as cloud services, enterprise architecture, cloud migrations, and overall technology deployments. As part of the Second Line of Defense, this position will also collaborate closely with associates in first line Technology, the Lines of Business, as well as other Second Line of Defense risk management offices to perform and support evaluations of the effectiveness of the company's resilience posture and offer independent advice and recommendations regarding ways to further mature resilience capabilities.

Essential Functions (Responsibilities)

• Provide Risk Advisory & Technical Leadership: Deliver independent, advisory-based technical leadership when assessing the design, development, and scalability of cloud-native systems against SRE best practices and enterprise risk appetites.
• Provide Effective Challenge: Evaluate proposed and current cloud engineering practices, ensuring robust strategies are in place for automation, resiliency, performance, and monitoring.
• SRE Subject Matter Expertise: Act as a trusted advisor on core SRE pillars, advising teams on the maturity of their Service Level Indicators/Objectives (SLIs/SLOs), error budgeting, toil reduction, and release engineering (CI/CD) pipelines.
• Drive Modern Tech & AI Integration: Keep up-to-date with cutting-edge technology, standards, and toolsspecifically cloud-native architectures, containerization, and the integration of emerging AI/ML technologies to optimize reliability and automation.
• Perform Independent Assessments: Conduct independent risk reviews of cloud infrastructure, software delivery lifecycles, and observability architectures to identify systemic resilience risks.
• Executive Communication & Reporting: Draft and publish independent, data-driven risk materials for senior management and executives, translating complex engineering risks into clear business implications.
• Stakeholder Engagement: Build strong, collaborative relationships with first-line engineering leaders, product managers, and architects to communicate technology risks effectively and drive consensus on risk-mitigation strategies.

Basic Qualifications

• Bachelor's Degree or military experience
• At least 6 years of experience managing, consulting, auditing, or working in the fields of software engineering, site reliability engineering, or information technology
• At least 3 years of experience with cloud implementations (AWS, GCP, Azure)
• At least 2 years of experience with open-source programming languages

Preferred Qualifications

• Master's Degree in Computer Science or an Engineering discipline
• Professional certification (AWS Cloud Practitioner, AWS Certified Solutions Architect, AWS SysOps Administrator)
• Demonstrated understanding of cloud-native and container stacks
• Experience with enterprise monitoring, observability, and alerting toolsets (Splunk, Prometheus, Datadog, ELK, PagerDuty)
• Proven experience drafting analytical assessments or technical white papers for senior executives and decision-makers
• Ability to work independently in a fast-paced environment, taking a lead advisory role on high-visibility resilience initiatives
• Prior experience working in financial services or another highly-regulated sector

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $229,900 - $262,400 for Sr Manager, Cyber Technical

New York, NY: $250,800 - $286,200 for Sr Manager, Cyber Technical

Richmond, VA: $209,000 - $238,500 for Sr Manager, Cyber Technical

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.