Administrative Researcher

Overview NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. About the Division DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. Job Title

COLLECTIONS SPECIALIST (FINANC - 54877)

Responsibilities Providing great customer service while simultaneously responding to calls pertaining to the execution against a judgment debtor's assets. Communicate regularly with debtors and/or their representatives to collect or otherwise resolve unpaid and overdue judgment business tax debt to avoid enforcement actions against their assets. Manages assigned caseload to determine which cases require follow‑up, ensuring work is completed within a specified length of time. Inform judgment debtors of program benefits while collecting outstanding judgment debt. Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts. Assist in resolving high volume of incoming or outbound customer communication resulting in revenue collected or discrepancy resolution. Work with debtors to secure full payment, new payment agreement streams and/or the best step in collecting the past due amount. Examine, analyze financials, other documents and/or conduct interviews to determine the financial stability of a debtor. Work with debtors and associated DOF units to resolve debt discrepancies and/or non‑filing of tax returns. Utilize different investigative tools and techniques to locate debtors' contact information and possible restrainable assets. Additional Information In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title. Minimum Qualifications A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full‑time professional experience working with a collections agency or similar; An associate degree as described in “1” above and three years of satisfactory full‑time professional experience as described in “1” above; A four‑year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full‑time professional experience in a collections agency or a collections environment; Special Note: To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full‑time satisfactory experience in Assignment Level 1 or one year of full‑time satisfactory debt collection experience. Special Note: To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements for Assignment Level II, successfully completed the Certificate Program: “Professional Collection Specialist Designation (PCS)”, offered by the Association of Credit and Collections Professionals (ACA) or an equivalent pre‑approved professional certification in a related field. Preferred Skills Previous debt collection experience. Strong organizational skills. Ability to collect and analyze relevant financial data. Excellent written, verbal, and interpersonal skills. Ability to multi‑task, prioritize projects as well as work independently. Working knowledge of Microsoft Office Suite. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr Department-of-Finance