Manager, Information Technology

Manager Of Information Technology Reporting to the Director of Information Technology, the Manager of Information Technology will provide oversight and supervision for the IT Shared Service team, including onsite IT support as needed for participating Alliance schools. The Manager will also share responsibility for oversight of Alliance's help desk, device inventory, and key enterprise IT systems, including Google Workspace, Zoom, and JAMF. The Manager role will be hybrid, with roughly 75% of time spent at Alliance schools alongside IT Shared Service team members and/or supporting their schools in their absence. Essential Responsibilities Share oversight and supervision for the IT Shared Service team with the Director of IT; currently the team provides direct service to 11 Alliance schools (with plans to support all 25 schools). Directly supervise two of the four IT Shared Service team members (this number may increase as the team expands). Provide additional onsite IT support at Alliance schools participating in the IT Shared Service program, particularly during peak periods (e.g., interim & state testing, beginning of year device setup & deployment). Fill in for IT Shared Service team members during planned vacations, sick days, and other absences. Oversee Alliance's help desk, including ticket resolution and monthly service metrics. Oversee Alliance's device inventory, including quarterly audits and serving as the admin for Snipe-IT, Alliance's asset inventory system. Collaborate with key stakeholders, including the IT Desktop team, IT Network team, IT Shared Service team, IT Home Office staff, Data & Systems Home Office staff, IT school site technology associates, and school site leadership (e.g., Assistant Principals of Operations & School Operations Managers). The Ideal Candidates Will Have Commitment to Alliance's core beliefs and educational philosophy. Experience as a supervisor who prioritizes their direct reports. Strong customer service orientation, with a timely response to customer needs. Excellent communication skills and a customer-service mindset. Strong technical knowledge and experience repairing Macs, PCs, Chromebooks, iPads, Apple TVs, and other educational technology devices. Strong technical knowledge and experience with Google Admin Console and JAMF. Familiarity with Microsoft Active Directory, Group Policy, and cloud-based solutions. Familiarity with Zoom and VoIP phones. Reliable transportation for school site work. Knowledge of PowerSchool is a plus. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 3‑5 years of experience in Information Technology. Robust supervisory and help desk experience. Relevant certifications for Google, Apple, and JAMF are preferred. Benefits In alignment with our commitment to equity for our scholars, Alliance is dedicated to promoting equity and transparency within our team, offering competitive salaries commensurate with experience, as well as generous retirement and health benefits. This position is Exempt. Relocation bonus of $5,000 for individuals and $7,500 for new staff with families/partners residing outside the Greater Los Angeles area. Professional development support: Home Office staff are allocated $500 per year for professional development expenses. Work Location This position is a hybrid role, which will include a combination of working from home, our network office, and travel to school sites. The successful candidate will be given a $400 work‑from‑home set‑up allowance and receive a monthly stipend of $100. Compensation $72,000.00 – $120,000.00 Application Process Interested candidates should submit an application. If you advance to the next step, you will be contacted for a phone screen and/or interview. Only candidates who advance will be contacted. Unfortunately, we are not able to sponsor or support applicants on visas at this time or in the foreseeable future. Diversity, Equity, and Inclusion Alliance College‑Ready Public Schools is dedicated to fostering an inclusive, anti‑racist, pro‑Black community that celebrates diversity, equity, and the unique identities of all scholars and staff. Nearly two‑thirds of our teachers and administrators identify as people of color, reinforcing our commitment to representation and the power of diverse role models. EEO Statement Alliance College‑Ready Public Schools are tuition‑free public charter schools that do not discriminate against any scholar, parent, community member, or staff member based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics. Alliance College‑Ready Public Schools requires that all team members complete a LiveScan background check and TB clearance. #J-18808-Ljbffr Alliance College-Ready Public Schools