Program Manager - Hub Operations

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit The Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris' HUB Services organization.
Key Responsibilities

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
Manage the client relationship, gaining trust and building rapport
Manage day-to-day activity of program operations, including supervision of staff
Directly or through supervisors, drive assigned performance responsibilities of team and team members
Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
Strong ability to prioritize and manage personal schedule as well as the schedules of others
Work cross-functionally with internal stakeholders for program operational responsibilities
Contribute to the analysis and writing of client reports and other deliverables
Present program data, information, and insight to internal and external customers on a regular basis
Participate with Hub Services leadership and client team on initiatives to improve process and performance
Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
Travel on a limited basis to and attend related meetings/conferences as required
Participate in interviewing prospective employees, evaluating current employees, and training employees
Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
Utilize Valeris' values as the driving force behind the team's success
Perform additional tasks or projects as assigned
Qualifications

Bachelor's degree in relevant discipline or equivalent work experience
4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
Experience managing a team of Case Managers, Patient Service Representatives, or similar role
Experience reporting on HUB metrics and communicating trends to clients
Demonstrated successful leadership experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Strong technical aptitude and experience working in various CRM software platforms
Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don't just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

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