Customer Service Technician - GPON - $2,000 Sign On Bonus

Customer Service Technician - GPON

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.

In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.

ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

You need to have:

The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

MUST HAVE YOUR OWN VEHICLE AND TOOLS!

A service order may require the following skills:

• Ability to communicate with customers effectively and professionally
• Ability to read a mainframe/cross-connect/control point layout to run jumpers
• Ability to read, understand and follow the instruction on dispatched Jobs, trouble tickets, project prints, throw and sequence sheets and associated record updates
• Ability to utilize test equipment and interpret test results for all workstreams
• Necessary computer skills and Android platform mobile device application usage
• Basic electricity
• Basic transmission of "xDSL" installation - xDSL means variations of Digital Subscriber Lines.
• Completion requirements for each Unit
• Configuration of Customer-owned computers
• Connecting fiber optic jumpers and drops (aerial, buried, and plenum).
• Educating Customer in internet access
• Experience in telephone service (VOIP or Copper, as appropriate)
• Experience with routers and home networking
• Experience with test sets as required.
• General computer skills
• Installation may include running or reusing COAX or CAT 5 wiring
• Installation may consist of utilizing MOCA or Wi-Fi technology
• Installation of aerial drop
• Installation of internet hubs and routers
• Installation of ONT and power supplies
• Knowledge of COAX cable sizes and types and installing connectors
• Knowledge of working with fiber and copper facilities
• Ladder safety
• May include burying CAT5/coax up to 50 ft.
• May require running of temporary fiber drop but so as not to cause a safety hazard to the public, e.g., over roads, sidewalks, or driveways.
• OSHA safety requirements
• Pole climbing
• Splicing of fiber drop connectors
• Station installation and repair (Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, drop, and NID)
• Technical understanding of loss, attenuation, and tiling.
• The telephony color code and to be able to identify assigned cable pairs
• Verification of service
• When required, placing wires between walls
• Work zone requirements
• Working knowledge of workforce management system: Including but not limited to: Mobile Tech Portal and associated task clearing codes.
• Working within attics or crawl spaces

ITC Service Group ("ITC"), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.