Senior Drone Technician / Customer Success Manager

DMR TECHNOLOGIES INC

Job Description
Job Description
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Senior Drone Technician / Customer Success Manager Location: Lafayette, LA
About DMR
DMR Technologies designs, manufactures, and supports American-built drones for agriculture, public safety, infrastructure, and commercial applications. We're building the future of drone technology from Lafayette, Louisiana.
Position Summary
DMR is seeking a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms.
This role is ideal for someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.
Responsibilities
Flight test drones to ensure quality and reliability.
Troubleshoot hardware, software, and firmware issues.
Provide technical support via phone, email, and video.
Train customers and internal employees.
Develop troubleshooting guides, SOPs, and customer support workflows.
Support product demonstrations and field testing.
Collaborate with Engineering and Operations to improve products and customer experience.
Qualifications
FAA Part 107 Remote Pilot Certificate (Required)
3+ years of commercial drone experience preferred
Experience operating agriculture, mapping, thermal, or inspection drones
Strong mechanical and technical troubleshooting skills
Excellent communication and customer service skills
Comfortable working independently in a fast-paced environment
Preferred Experience
DroneDeploy, Pix4D, DJI Terra, or similar software
Electronics repair or assembly
Agriculture, surveying, utilities, or public safety drone operations
Why DMR?
Work on American-built drone technology.
Small, fast-growing team with significant advancement opportunities.
Diverse role combining flight operations, technical support, and product development.

Vacancy posted more than 2 months ago

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