Customer Service Specialist

Job Title One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. Culture We have a strong, distinctive culture a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Communication Greet guests warmly and professionally, establishing a positive first impression. Provide clear directions and information on parking rates and payment options. Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management. Family Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces. Keep parking lots and surrounding areas clean and free of debris, including trash cans. Offer exceptional service by going the extra mile to assist customers with their needs. Offer assistance with parking and directions as needed. Profitability Maximize profitability by providing exceptional customer service. Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways. Report any equipment malfunctions or maintenance needs for timely repairs. Accountability Assist with office duties, including answering phones and emails. Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment. Assisting customers with locating vehicles. Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary. Resolving customer requests, questions, and complaints. Patrolling parking areas on a golf cart in order to prevent vehicle damage and vehicle or property theft. Actively look for ways to assist customers. What We Are Looking For A valid CA Driver's License Must be able to stand and walk up to 8 hours per shift. Must be able to speak clearly, distinctly, and effectively using tact and diplomacy. Experience dealing with irate customers and resolving customer issues and/or complaints. An outgoing and enthusiastic personality. Willingness to do whatever it takes to earn a "Thank You." What We Can Offer You For All Your Hard Work Medical, dental, vision, life insurance coverage for full-time, eligible employees. Flexible Spending Accounts for full-time, eligible employees 401k Vacation/Sick for full-time and part-time employees Holiday for full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: View email address on click.appcast.io describing the accommodation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.