Supply Chain & Procurement Manager

The Supply Chain & Procurement Manager is responsible for developing and executing end-to-end supply chain strategies that support Tim Ho Wan North America's restaurant, commissary, and expansion operations. The role oversees procurement, strategic sourcing, supplier management, food and packaging cost control, inventory planning, logistics, distribution, warehousing, and order fulfillment. The incumbent works closely with Shared Services (JWS), Operations, Commissary, Quality, Finance, and suppliers to ensure reliable supply, competitive costs, and efficient service levels. A key responsibility of the role is supporting Tim Ho Wan's aggressive growth plans by building scalable supply chain capabilities, ensuring new restaurant openings are fully supported, and establishing the infrastructure required for future expansion across North America. This position reports to the General Manager, Tim Ho Wan North America. KEY RESULT AREAS KRA 1: Strategic Sourcing, Procurement & Cost Management Secure reliable supply while optimizing food, packaging, and operating costs. Develop sourcing strategies for food, packaging, equipment, and operating supplies. Lead supplier selection, negotiations, and contract management. Manage food and packaging cost performance and identify savings opportunities. Support menu initiatives, product launches, and sourcing requirements. Develop secondary sourcing strategies to reduce supply risks. Monitor commodity markets and supplier cost changes. Partner with Shared Services (JWS) and suppliers to deliver sustainable cost improvements. KRA 2: Supply Planning, Logistics & Fulfillment Ensure products are available at the right place, right time, and right cost. Manage supply planning and replenishment activities. Oversee commissary-to-store and supplier-to-store distribution. Ensure timely order fulfillment across restaurants and commissary operations. Optimize inventory levels while minimizing stockouts and waste. Coordinate warehousing, storage, and logistics providers. Monitor service levels and delivery performance. Develop scalable logistics processes to support network growth. KRA 3: Supplier Management, Risk & Supply Continuity Build strong supplier partnerships while protecting the business from supply disruptions. Manage supplier performance and business reviews. Develop strategic partnerships with key suppliers and JWS stakeholders. Lead supplier qualification and onboarding activities. Monitor supplier quality, service, food safety, and compliance standards. Establish contingency plans for critical categories. Identify and mitigate supply chain risks. Drive supplier improvement and innovation initiatives. KRA 4: New Store Openings, Expansion Support & Supply Chain Development Build supply chain capabilities that support rapid restaurant growth across North America. Lead the supply chain workstream for all restaurant openings. Ensure sourcing, inventory, logistics, and supplier readiness for new stores. Coordinate opening orders, smallwares, packaging, equipment, and supply requirements. Support market entries, commissary expansion, and future distribution network development. Develop scalable supply chain processes, tools, and reporting systems. Partner with cross function teams on opening readiness. Establish infrastructure required to support future growth. JOB SPECIFICATIONS Education Bachelor's Degree in Supply Chain Management, Logistics Management, Business Administration, Purchasing & Procurement, Operations Management, Industrial Engineering, Food Technology or other related business discipline Work Experience (Required) 5–8 years of progressive experience in supply chain, procurement, sourcing, logistics, or distribution Experience supporting multi-unit restaurant, food manufacturing, commissary, retail, or distribution operations. Strong supplier negotiation and vendor management experience. Experience managing food and packaging categories. Experience in inventory planning and logistics coordination. Experience supporting growth and operational expansion. Work Experience (Preferred) Restaurant or food service industry experience. Commissary or central kitchen experience. Experience supporting restaurant openings. Experience working with Asian food supply chains. Training/License/Certification Professional certifications in Supply Chain, Procurement, or Purchasing such as CPSM, CSCP, APICS, CPP, Lean Six Sigma, or SAP/ERP-related certifications. Knowledge of food safety systems, supplier quality programs, and regulatory compliance requirements is highly desirable. JOB FACTORS Scope of Impact (Decision Making : The role requires strong knowledge of strategic sourcing, procurement, supplier management, inventory planning, demand and supply assessment, contract management, risk management, procurement analytics, and ERP systems. Knowledge of food manufacturing, commissary operations, food safety requirements, and multi-unit restaurant supply chains is highly desirable. Level of Function-Specific Knowledge: Strong knowledge of strategic sourcing, procurement, supplier management, inventory planning, demand and supply assessment, contract management, risk management, procurement analytics, and ERP systems. Knowledge of food manufacturing, commissary operations, food safety requirements, and multi-unit restaurant supply chains is highly desirable. #J-18808-Ljbffr Jollibee Group