Donor Care Specialist

Donor Care Specialist

Are you looking to make a difference in your community? LifeSouth Community Blood Centers is looking for an enthusiastic, team-oriented, and goal-driven individual to join the team as a Donor Care Specialist in Gainesville, FL. This position is responsible for receiving and handling donor-related issues and questions, including but not limited to inbound communication from donors via email, text and phones, and donor recognition.

Weekend availability preferred

Our Benefits

• Generous Paid Time Off (PTO)
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Medical premium discount based on rate of pay
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

Responsibilities Include (but are not limited to)

• Assist donors with issues related to eligibility, customer service, donation experience, donor portal, website, donor store, appointment scheduling, recognition items, etc.
• Screen inbound communication and connect with appropriate departments
• Respond to all inbound communication to provide point of contact for LifeSouth donors.
• Contact first time donors post donation to answer questions and schedule future appointments.
• Handle urgent donor communication about drive/hours changes after hours
• Coordinate donor milestone recognition, including list generating, printing, and mailing
• Some travel may be a requirement for the job
• Attendance is a requirement for the job
• Must have consistent and reliable transportation

Minimum Qualifications

• High school diploma required
• Valid driver's License required. Must meet and maintain LifeSouth's driver eligibility requirements
• Basic computer skills and experience with computer programs such MS office
• Strong Customer Services and active listening skills

Who We Are

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

Our Mission

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

This is a full-time position. Starting salary range is $14.00 - $15.40 an hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.