Customer Service Associate
$14 - $15 per hourICON Car Wash
Customer Service Associate
Job Level : Entry-Level
Location: Goodlettsville ****, TN
Status: Full-Time & Part-Time
Compensation: $14 - $15 per hour + commission (OTE $18+ per hour)
Benefits: We offer flexible scheduling, free car washes, and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.
About Us:
ICON Car Wash Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.
About the Role :
At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This role is the front line of the customer experience and plays a key part in maintaining a clean, efficient, and welcoming site.
Key Responsibilities:
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Deliver excellent customer service by greeting customers and answering questions
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Promote and sell monthly memberships and upsell premium services
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Load vehicles and guide customers through the wash process safely
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Maintain site cleanliness, including general upkeep and equipment care
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Support daily operations and ensure a smooth, efficient workflow
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Encourage customer feedback and positive reviews
Key Requirements:
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Strong communication and interpersonal skills; sales experience preferred
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Ability to work in a fast-paced, team-oriented environment
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Customer-focused with attention to detail
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Ability to handle transactions accurately and responsibly
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Reliable and punctual with flexibility to work weekends and holidays
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Physically able to perform outdoor work and operate equipment
No prior car wash experience is required—we provide on-site training to help you succeed.
This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
$16 per hour
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