Appointment BDC Service Agent / Loaner Coordinator Porsche Littleton

Porsche Littleton is Hiring: Appointment BDC Service Agent / Loaner Coordinator

Do you enjoy building relationships, delivering exceptional guest experiences, and working in a fast-paced environment? Porsche Littleton is looking for an energetic, guest-focused Appointment BDC Service Agent / Loaner Coordinator to join our team. In this role, you'll be a key part of creating an outstanding service experience for our guests while supporting our service department and managing our loaner vehicle program.

What You'll Do

• Handle a high volume of inbound and outbound calls and emails (50+ calls per day).
• Schedule service appointments and coordinate with Service Advisors.
• Identify guest needs, answer questions, and provide solutions in a professional and timely manner.
• Greet guests and assist with shuttle information as needed.
• Manage loaner vehicle reservations, including online, phone, and in-person requests.
• Coordinate and oversee the dealership's loaner fleet.
• Accurately document all guest interactions within the dealership's CRM system.
• Complete daily internet lead management activities.
• Follow all dealership processes, procedures, and Asbury phone scripts.
• Deliver exceptional guest service during every guest interaction.

What We're Looking For

• Previous dealership experience is preferred.
• Experience in retail, guest service, reception, call center, sales, or automotive BDC is preferred.
• Appointment-setting experience is a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Advanced computer and phone skills.
• Minimum typing speed of 3540 words per minute.
• Experience using CRM or customer tracking systems is preferred.
• Bilingual skills are a plus.
• Team-oriented attitude with a positive, professional demeanor.
• Must be at least 18 years of age.
• Must successfully pass a pre-employment background check and drug screening.

Why Join Asbury Automotive Group?

Pay & Recognition

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards (eligible management and front-line team members)

Health & Financial Benefits

• Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Short-term and long-term disability
• Company-paid life insurance options
• 401(k) with company match
• Pet insurance
• Up to 12 weeks of paid pregnancy disability leave
• Paid parental leave

Career Growth & Development

• Career path planning tools
• Continuous learning through Asbury's Learning Management System
• Tuition assistance
• Professional development opportunities
• Technician student loan assistance resources

Additional Perks

• Employee Assistance Program
• Employee discounts on vehicles, parts, and service
• Scholarship opportunities
• Paid volunteer hours through community service initiatives
• Employee referral bonus program

Applications will be accepted and reviewed on an ongoing basis until the position is filled.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.