Program Manager, Technology

We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better. Job Description This is a remote position. Position Title: Program Manager, Technology Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge. As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals. OurCompany Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose whatisbest for them,andwesupport employeesin implementingnew ideasand solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest,human communication. Job Summary The Program Manager for Technology leads the planning and execution of telecommunications and network modernization programs composed of multiple related projects within a defined domain. This role is responsible for coordinating project teams, managing cross-functional alignment, and ensuring program outcomes are delivered on time, within scope, and aligned to business strategy. The role brings structure, discipline, and accountability to complex, multi-project efforts in a highly technical environment. The Program Manager also ensures that program deliverables support operational readiness and long-term strategic objectives. Essential Duties and Responsibilities Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain. Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders. Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards. Program Planning, Governance & Risk Management Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects. Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects. Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary. Optimize resource allocation and capacity planning across program workstreams. Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment. Stakeholder Communication & Continuous Improvement Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders. Support continuous improvement of program management processes and delivery discipline. Operational Readiness & Strategic Alignment Ensure programs meet operational readiness requirements and support transition to production and field teams. Align program outcomes to strategic goals and ensure benefits realization is tracked and reported. Other Duties Performs other duties as required to support the business and evolving organization Required Qualifications High school diploma or GED. Bachelor’s degree in a related field or equivalent professional experience. Minimum of five (5) years of project or program management experience in telecommunications, technology, or a related field. Proven experience leading multi-project programs or complex technology initiatives. Strong understanding of network infrastructure, platforms, and telecom environments. Demonstrated success coordinating cross functional teams in fast paced environments. Excellent organizational, communication, and stakeholder management skills. Ability to bring structure, clarity, and execution discipline to ambiguous or complex initiatives. Strong analytical and problem-solving skills with the ability to interpret technical information and translate it for business stakeholders. Preferred Qualifications Experience with network modernization, transformation, or infrastructure initiatives. Familiarity with Agile, Waterfall, and hybrid delivery methodologies. Experience using project management tools such as Smartsheet, Jira, and Confluence. Strong attention to detail and ability to manage multiple priorities. Ability to work independently while collaborating across teams. Ability to influence and motivate cross functional partners. Experience managing vendor or partner relationships, including contract deliverables and performance. Demonstrated knowledge of business operations workflows and the project deployment lifecycle, including design, build, test, and launch phases. Experience developing program level dashboards, reporting, and performance metrics. Knowledge, Skills, and Abilities Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. #J-18808-Ljbffr