Retail Service Specialist

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts . The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This position also assumes shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels in the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and friendly manner, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly. Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store. Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members adhere to posted work schedule, changes/deviations approved by management, and members clock in/out according to company policy. Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring security lights on, locking doors and securing building, arming/disarming alarms, and securing delivery vehicles. All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required Strong communication skills Ability to obtain RSS Certification Desired Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option, and provide your requested accommodation, and position details. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Retail #J-18808-Ljbffr O'Reilly Auto Parts