IOP SERVICE DEVELOPMENT REPRESENTATIVE

Job Description

Job Description

Salary:

Freedom Behavioral

Freedom Behavioral is currently accepting resumes for a Service Development Representative (SDR) to support the growth and outreach efforts of our Intensive Outpatient Program (IOP). This position plays a critical role in developing community partnerships, increasing program awareness, and supporting patient access to behavioral health services.

The Service Development Representative serves as a liaison between Freedom Behavioral and referral sources, healthcare providers, and community organizations. This role focuses on building referral relationships, educating partners about available services, and supporting continuity of care across varying levels of behavioral health treatment.

Position Summary

The IOP Service Development Representative develops and maintains professional referral relationships within the community while acting as a conduit of information between Freedom Behavioral and external healthcare partners. The SDR collaborates with leadership, clinical teams, and community stakeholders to identify educational needs and promote behavioral health awareness.

Responsibilities include coordinating outreach initiatives, supporting community education efforts, and assisting with transitions of care to ensure patients receive appropriate services aligned with clinical needs.

Key Responsibilities

• Develop and maintain referral relationships with hospitals, physicians, mental health providers, and community organizations.
• Promote Freedom Behaviorals IOP services through professional outreach and education.
• Serve as liaison between referral sources and the facility to ensure smooth patient transitions across levels of care.
• Identify community educational needs and assist in planning and implementing outreach and education initiatives.
• Prospect assigned territories to identify new referral opportunities and partnership development.
• Meet or exceed established monthly outreach and referral goals.
• Maintain accurate activity tracking and referral documentation using web-based systems and reporting tools.
• Represent Freedom Behavioral professionally within the community and healthcare network.

Preferred Knowledge, Skills, and Experience

Education

• Bachelors Degree in Marketing, Business Development, Healthcare Administration, or related field preferred.
• Equivalent healthcare marketing or business development experience will be considered.

Experience

• Minimum of two (2) years experience in healthcare sales, business development, admissions, or related healthcare marketing role required.
• Experience in behavioral health or outpatient program development preferred.

Skills & Qualifications

• Proven marketing, sales, customer service, or clinical education experience.
• Strong relationship-building and communication skills.
• Ability to educate healthcare professionals on hospital programs and services.
• Goal-driven with demonstrated ability to meet or exceed performance targets.
• Proficiency with tablets, smartphones, and web-based applications.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to manage daily travel within assigned territory.
• Professional appearance and presentation skills required.
• Valid drivers license, proof of insurance, and dependable transportation required.

Work Environment & Expectations

• Frequent local travel required for outreach and relationship development.
• Use of mobile technology and CRM/reporting platforms daily.
• Collaboration with clinical leadership and admissions teams to support patient access.

Equal Employment Opportunity Statement

Freedom Behavioral provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. This policy applies to all aspects of employment including recruitment, hiring, promotion, compensation, and training.