Care Coordinator- Brooklyn Heights

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Brooklyn Heights clinic in Brooklyn. Care Coordinators support patient care by making patients feel welcomed and valued, managing appointment flow, responding to all phone calls and emails within 2 hours (and within 24 hours), guiding patients through our out‑of‑network experience, greeting all patients with a smile, and delivering 5‑star customer service. Requirements Previous customer service experience. Hospitable, welcoming, and team‑oriented. Strong communication skills and ability to multi‑task. Strong attention to detail and willingness to grow. BA/BS degree preferred, not required. Manual dexterity to manipulate office equipment and make written notations. Ability to use computer keyboard 90% of each workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on computer screen. Ability to sit, stand, walk for extended periods of time. Occasionally lift up to 10 pounds from floor to waist. Benefits One Medical paid membership. Learn more at onemedical.com/business. Mental health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program. Medical, dental, vision benefits, commuter FSA plan. 401(k) Safe Harbor Match: 100% match of first 3% of annual compensation plus 50% of the next 2% of annual compensation (total match not to exceed 4% of your annual compensation). Generous paid time including PTO, floating holidays, company holidays, mental health days. Commuter FSA plans – pre‑tax savings plans for travel to & from work. Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.; gym membership discounts with Blink & Crunch Fitness. Company events – annual summer picnic and holiday awards celebration. Success Factors and Values We value empathy, a dedication to clinical excellence, and a proactive, collaborative team‑oriented attitude. Successful candidates will understand that being clear is kind, that actions express priorities, and that you celebrate wins and learn from losses with patients, colleagues, and surrounding communities. SPEAR‑IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork. About the Company Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri‑State Area and 25 years of experience. We provide unprecedented patient access to physical and occupational therapy through a robust list of services covered by most major insurances. Spear has been honored twice as the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com. #J-18808-Ljbffr Spear