Harry Potter Chicago Store- Sales Associate Part-Time

Warner Bros. Discovery Job Opportunity

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Job Title: Sales Associate at Harry Potter Chicago Store

The Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

• Consistently proactively engages with guests.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure they provide the best experience.
• Responsible for cascading customer feedback to correct channels of communication.
• Promotes a positive and seamless guest experience.
• Fosters the stores sales strategy plan on customer engagement.
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Adheres to stores uniform policy.
• Is responsible to come to all scheduled shifts on time.
• Fosters an environment to maintain store shrink to acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocates and understands promotions within the store.
• Engages in store sales strategy.
• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards.
• Teaches and lives stores culture with each associate.
• Collaborates with the team to follow company values.
• Follows and impacts store set priorities and brand standards.

The Essentials

• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation for this role is $19 an hour.