Temporary Tax Examiner I

:

Department Information

This is a temporary position. Applications will be considered from residents and non-residents of Colorado

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Description of Job

The Department of Revenue's Taxpayer Service Center employs representatives trained to address citizens' tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as a Temporary Tax Examiner. For example, instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures and; making authorizations or denials of refunds or assessments. Moreover, the Temporary Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters. Our work culture is based on teamwork, accountability, dependability and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy! Does this all read very interesting to you? Do you possess experience or qualities mentioned above? If so, this may be the perfect opportunity for you! Read more about the specific duties and how to apply. Call Center Call Center Tax Examiners must be able to analyze and understand the tax issues in a fast-paced environment, and explain the issues to the taxpayers so that they understand. This is a technical customer service position. Our staff answers inbound calls from the public. We answer both specific and ambiguous tax questions on all taxes administered by the Department of Revenue when callers are unclear, confused, or uncertain about our statutes/policies/procedures. We analyze accounts for accuracy and completeness, making adjustments as necessary, and explain adjustments to the callers. We respond to telephone inquiries concerning letters and notices of balance due from the Department, request supporting documentation if needed, and take the necessary steps to resolve errors utilizing the Department's tax software. The work may include understanding how the Department cooperates with other tax entities such as the IRS, other states, and city, county, or local taxing authorities

Service Center Our primary function as customer service representatives is to interact directly in a face to face environment with customers. We are knowledgeable in all tax types and assist walk ins' with any tax issue they face. We set up new sales and withholding accounts. Many of our walk in's have received a letter or have documentation supporting their claim. We adjust all DOR tax returns, waive penalty, issue refunds, or bills as necessary. Our Service Center personnel are trained in using our website, forms , and educating our walk in cliental.

PLEASE NOTE:

• These positions are in training for approximately 3 to 4 months.
• Examiners are required to report to the Lakewood office at 1881 Pierce Street, Lakewood Co 80214 for the duration of the training.
• Once the training has been successfully completed, unless there are circumstances that prevent it, the examiner is expected to move to the work from home environment with occasional requirement to travel to the Lakewood office.
• Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.

This announcement may be used to fill multiple vacancies within the Taxation Division. Individual work groups have varying responsibilities and job duties.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Class Spec: TEMPORARY AIDE (P1A1XX) Temporary Aide class series description available online

Education and Experience:

High school diploma or General Education Diploma (GED)

AND

Two years of experience in any combination of:

• Bookkeeping
• Technical accounting
• Tax administration
• Business economics
• Finance
• Call Center

• High volume Customer Service

OR OPTION 2: Additional appropriate college or university coursework in Business Administration, Accounting, Public Administration, Political Science, or similar field may substitute for the required experience on a year-for-year basis.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The preferred candidate will possess the following qualifications:

• Experience working in public facing customer service
• Experience working with tax administration
• Familiarity with GenTax software
• Proficient with Microsoft Word and Excel
• Previous call center experience

DOR Required Skills and Competencies : Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the Colorado Department of Revenue : As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Terms of Employment:

• Temporary Aides are limited Per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period. The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.

• For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months. For example, a temporary employee who begins working June 15th may work continuously through March 14th. Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.

• For intermittent "on and off' work schedules, each hour worked is counted toward a total nine-month limitation within 12 months. In this case, the temporary employee can work up to a maximum of 1,560 hours intermittently within a 12 month period. Upon the completion of a twelve (12) month period the temporary aide must take three (3) months off prior to returning as a temporary aide.

• Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA). They also receive Workers' Compensation coverage. A temporary employee does not receive health/dental/life insurance benefits and does not receive annual/holiday pay. Temporary employees are called to work on an as-needed basis; there are no set hours or guarantee of hours.

Applicant Checklist: Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado". Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted. Complete Applications must include the following documents:

• A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
• A complete Supplemental Questionnaire (Submit online as part of your application.

Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "View email address on us.edajobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Supplemental Information

Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at View email address on us.edajobs.com We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. How to apply: Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to View email address on us.edajobs.com by the closing date and time of the application period listed on this announcement. Department Contact Information: Lakisha Boggs HR Analyst View email address on us.edajobs.com Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.