Front Office Specialist - Reproductive Medicine

UCSD Layoff from Career Appointment : Apply by 05/08/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Front Office Specialist will serve as a primary point of contact for patients, providing courteous, professional communication via phone, in-person, and electronic messaging.Communicate directly with insurance carriers to:

• Confirm authorizations.
• Review, verify, and interpret health insurance benefits.
• Resolve coverage questions related to infertility and women's health services.
• Utilize insurance portals efficiently for benefit verification, authorization tracking, and documentation.
• Proactively contact patients to schedule and coordinate time-sensitive appointments, procedures, and testing specific to fertility treatment cycles.
• Maintain and manage clinic schedules using Epic Cadence, including template management, optimization, and troubleshooting to support provider availability and patient access.
• Collect self-pay balances, co-payments, and outstanding patient financial responsibilities in accordance with UCSD Health policies.
• Place orders for office and clinical supplies and ensure appropriate inventory levels are maintained.
• Accurately document all patient interactions, insurance communications, and scheduling activities in the electronic health record.
• Prioritize tasks independently in a detail-oriented environment while meeting deadlines and maintaining accuracy.
• Support clinic workflows and other administrative duties as assigned to ensure smooth daily operations.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated experience speaking directly with insurance companies regarding authorizations and benefit verification.
• Comfort navigating multiple insurance portals and electronic systems.
• Experience with Epic Cadence scheduling and schedule template management.
• Strong communication skills, both verbal and written.
• Ability to work independently with minimal supervision while managing competing priorities.
• Excellent organizational skills and attention to detail.
• Professional, compassionate approach when interacting with patients facing sensitive fertility-related concerns.
• Strong experience with e-mail, excel, Microsoft word, and basic computer applications

PREFERRED QUALIFICATIONS

• Familiarity with infertility benefits, fertility treatment authorization processes, and reproductive health coverage.
• Experience working in women's health, reproductive endocrinology, OB/GYN, or fertility services.
• Prior experience in an academic or large healthcare system environment.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).