Cashier/Expediter

Job Description

Job Description

The Cashier/Expeditor is a key front-of-house team member at Big Daddy’s BBQ. This role combines customer service with fast-paced order coordination. Cashiers are responsible for ringing up orders, answering phones, and ensuring all to-go and delivery orders (including Uber Eats, DoorDash, and Grubhub) are accurately bagged, labeled, and handed off quickly. As the last point of contact before an order leaves the building, the Cashier/Expeditor ensures every customer interaction is efficient, friendly, and accurate.

Responsibilities:

• Greet guests with a warm and professional attitude
• Take orders in person and over the phone using the POS system
• Process payments accurately (cash, card, and app-based platforms)
• Answer phones promptly and professionally to take orders and assist guests
• Coordinate with kitchen staff to ensure all items are correctly prepared
• Bag and label to-go and delivery orders for accuracy and presentation
• Organize and stage orders for pickup and third-party delivery drivers
• Monitor incoming online orders and coordinate timing with kitchen staff
• Communicate clearly and efficiently with kitchen and FOH team
• Keep front counter and order pickup area clean, stocked, and organized
• Provide excellent service under pressure during peak hours
• Handle customer concerns or complaints calmly and respectfully

Skills & Requirements:

• Experience in food service, cashiering, or customer service preferred
• Ability to multitask in a high-volume, fast-paced environment
• Familiarity with third-party delivery platforms (Uber Eats, DoorDash, Grubhub) a plus
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Reliable, punctual, and able to work evenings and weekends
• Must be comfortable using POS systems and answering phones