Medical Receptionist (Central Austin)

Medical Receptionist Position

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

Our Medical Receptionist position will answer phones and handle all of the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in person, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Core Functions:

• Greet patients, answer incoming calls and handle inquiries.
• Register patients according to established protocols.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Maintain and manage patient records.
• Move patients through appointments as scheduled.
• Schedule patient appointments.
• Report statistics as required.
• Manage incoming and outgoing post.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean.
• Safeguard patient privacy and confidentiality.
• Complete other clerical duties and office management tasks as assigned.
• Creates processes and systems that benefit clinic flow.

Key Performance Indicators

List two to five measurable tasks that are key to indicating satisfactory performance in this role:

1. Accurately and efficiently schedules patient appointments.
2. Greets and checks in patients within a timely manner.
3. Implements changes in processes as soon as informed.