Lead Food Service Associate

LEAD FOOD SERVICE ASSOCIATE

Welcome to TXB!

TXB stands for Texas Born. That means we’re big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we’ve built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us. As we like to say, we “leave ‘em better,” every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.

Job Summary:

The Lead Food Service Associate works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including, but not limited to food preparation, possible cash register tasks, customer service, general housekeeping and other related functions. The Lead Food Service Associate ensures an exceptional customer experience that supports our purpose to “Leave ‘em Better”.

Essential Functions:

• Reliable transportation
• Abide by all applicable local, state, and federal laws and regulations/certifications.
• Be reliable, punctual, honest, and have a good attitude.
• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate cooking and food preparation equipment.
• Understanding of proper food handling and sanitation procedures.
• Knowledgeable about company’s products and services, and customer-related policies.
• Ability to train other team members on company policies, practices, and procedures
• Ability to lead and supervise other team members effectively.
• Responsible for all store operations while on-duty in the absence of the Food Service Manager.

Additional Responsibilities:

• Embrace being a team player and communicate well with others.
• Multitask and work in a fast-paced environment.
• Complete guest-centered duties and provide our guests with a clean environment.
• Greets customers as they enter the location.
• Prepares and serves foods such as tacos, chicken, and sides according to customer specifications.
• Provides menu information and suggestions to customers including food suggestions and explanations of ingredients and preparation methods.
• Assists with food preparation as directed, operating food production equipment as required to complete tasks.
• Operates grill, broiler, or deep-fat fryer to prepare specific fast foods.
• Maintains, cleans, and sanitizes work stations.
• Cleans and sanitizes dishes, utensils, pots, pans, and other containers and returns to appropriate location in the kitchen area.
• Refills condiments or other supplies.
• Follows all safety and sanitation guidelines and regulations to ensure quality food service.
• Performs other related duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals
• Ensure the proper execution of all assigned store level marketing programs.
• Assists the food service manager in all aspects of leading and managing the facility.
• Replenish products and supplies to ensure in stock conditions at all times.
• Check in external and internal vendors according to corporate procedures.
• Provide leadership to others through example and sharing of knowledge/skill.
• Be an example of consistency and professionalism for all team members
• Ability to clearly perform and coach others in the expectations of all positions within the store.
• Report all unsafe activities to supervisor and/or Human Resource.

Qualifications: Experience, Competencies, and Education

• Education and Experience:
  • Customer relationship experience is required
  • Successful completion of on-the-job training.
• Physical Requirements:
  • Ability to lift up to 50 pounds
  • Prolonged periods standing and walking.
  • May need to work nights, weekends, and holidays on a rotating basis.
  • Ability to perform repetitive movements over long periods of time.
  • May be required work in excessive heat and cold in association with the kitchen environment.
• Competencies:
  • Patience and expertise that is required to direct and conduct training.
  • Basic computer skills with the ability to operate multiple devices.
  • Possess the desire and ability to understand various computer software programs such as Microsoft Excel, Outlook, and word.
  • Have a good understanding of the register systems, troubleshooting, and the back office software.

Benefit Opportunities:

• Free work uniforms
• Free fountain drinks up to 32 oz, while on the clock
• Daily Pay Partner
• Health, dental, vision, disability, life, and critical Illness insurance plans are available
  • Eligibility based on average weekly hours worked and tenure
• Vacation, Holiday and Bereavement leave.
  • Eligibility based on average weekly hours worked and tenure
• 401K Retirement plan
  • Eligibility after 90 days of employment