Floor Technician -FT- Encore resort

Job Description

Job Description

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits: Health, Dental, Vision, Life Insurance, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, and much more!

We are currently seeking a FT Floor Technician to join our team full time.  The Floor Technician is responsible for performing specialized cleaning, floor care, carpet cleaning, pressure washing, and deep-cleaning services throughout vacation rental properties.

This position plays an essential role in maintaining cleanliness, presentation, and property readiness in accordance with company Standard Operating Procedures (SOPs), quality expectations, and guest satisfaction standards.

The Floor Technician must be able to work independently, manage daily assignments efficiently, and prioritize services for VIP arrivals, owner arrivals, property tours, site inspections, and other operational needs.

Essential Responsibilities:

Carpet Cleaning and Floor Care

• Perform professional carpet cleaning using approved carpet extraction machines, steam-cleaning equipment, and appropriate cleaning solutions.
• Remove stains, dirt, odors, and buildup from carpets and rugs using approved procedures.
• Perform spot treatments and specialized carpet maintenance as needed.
• Clean, scrub, and maintain tile, grout, and other approved floor surfaces.
• Perform detailed floor cleaning in high-traffic areas, and stairways.
• Follow proper drying procedures, including ventilation, placement of air movers, and verification that treated areas are safe before releasing the property.
• Report carpet damage, excessive staining, flooring deterioration, or conditions requiring replacement or maintenance.

1. Pressure Washing and Exterior Cleaning

• Perform pressure washing of approved exterior surfaces, including driveways, sidewalks, patios, pool decks, entryways, and other designated areas.
• Remove dirt, mildew, algae, and surface buildup using approved equipment and cleaning products.
• Adjust pressure settings and cleaning techniques according to surface materials to prevent damage.
• Protect surrounding furniture, landscaping, electrical fixtures, and property features during cleaning.
• Maintain exterior areas in clean, presentable condition for guest arrivals and property inspections.

1. Deep Cleaning and Specialized Services

• Perform detailed cleaning using steam-cleaning equipment on approved surfaces.
• Conduct deep cleaning of tile, grout, bathroom floors, and other designated areas.
• Assist with specialized cleaning projects, including removal of accumulated dirt and buildup in hard-to-reach areas.
• Clean under and around furniture, bed platforms, and other accessible areas following safe handling procedures.
• Support periodic preventive maintenance and deep-cleaning schedules.
• Assist with upholstery cleaning when properly trained and authorized.

1. Daily Assignments and Operational Priorities

• Review daily assignments and priorities with the Housekeeping Manager, Assistant Housekeeping Director, or Housekeeping Coordinator.
• Complete assigned carpet cleaning, pressure washing, floor care, and deep-cleaning services within established timeframes.
• Prioritize properties scheduled for VIP arrivals, owner arrivals, property tours, site inspections, and same-day guest arrivals.
• Coordinate with the Housekeeping Coordinator regarding changes in assignments, urgent requests, and scheduling adjustments.
• Communicate immediately when an assignment cannot be completed as scheduled.
• Notify the Housekeeping Coordinator or management team once services are completed.
• Ensure all equipment, materials, and work areas are properly secured before leaving the property.
• Never mark a property as ready for occupancy without following the required inspection and release procedures.

1. Quality Control and Documentation

• Follow all established Housekeeping SOPs, safety requirements, and property care standards.
• Inspect completed work to ensure cleanliness and quality expectations are met.
• Document completed assignments and provided before-and-after photographs when required.
• Report damages, maintenance concerns, and unusual property conditions immediately.
• Update assigned tasks through UniFocus or other approved reporting systems, as directed.
• Maintain accurate records of completed work, equipment issues, and cleaning supply usage.
• Cooperate with supervisors and managers during quality inspections and follow-up services.

1. Equipment Maintenance and Safety

• Operate carpet extractors, steam cleaners, pressure washers, wet/dry vacuums, floor scrubbers, and other approved cleaning equipment.
• Inspect equipment before and after use to ensure proper working conditions.
• Clean, maintain, and properly store equipment after each assignment.
• Report equipment malfunctions, leaks, damage, or safety concerns immediately.
• Follow chemical dilution instructions, Safety Data Sheets (SDS), and company chemical-handling procedures.
• Use required Personal Protective Equipment (PPE).
• Place appropriate warning signs and barriers when floors are wet or cleaning equipment is in operation.
• Follow electrical safety procedures and avoid unsafe use of equipment near water.
• Never mix incompatible chemicals or use unauthorized cleaning products.

1. Transportation and Property Access

• Maintain a valid Florida driver's license held for a minimum of three years.
• Meet company vehicle authorization and insurance eligibility requirements.
• Safely operate company vehicles when authorized to travel between assigned properties.
• Transport cleaning equipment, supplies, and materials safely between locations.
• Follow company vehicle policies, traffic regulations, and property access procedures.
• Immediately report vehicle incidents, accidents, or safety concerns.
• Maintain proper control and security of assigned property keys, access codes, and equipment.

Requirements:

• High school diploma or equivalent preferred.
• Previous experience in floor care, carpet cleaning, pressure washing, or specialized housekeeping services preferred.
• Experience working in hospitality, resorts, hotels, or vacation rental properties is highly desirable.
• Knowledge of carpet extraction, steam-cleaning techniques, pressure washing, and floor maintenance procedures.
• Ability to safely operate specialized cleaning equipment.
• Valid Florida driver's license is held for at least three years, with eligibility to operate company vehicles under company policy.
• Ability to understand and follow written and verbal instructions.
• Ability to work independently and complete assigned tasks with minimal supervision.
• Flexibility to work weekends, holidays, and variable schedules based on operational needs.
• Ability to travel between assigned resort properties.

Preferred Competencies & Qualifications:

• • Attention to Detail: Ability to identify and correct cleaning deficiencies while maintaining high standards.
  • Time Management: Ability to organize assignments and meet deadlines, particularly for scheduled guest arrivals.
  • Technical Skills: Knowledge of specialized cleaning equipment, carpet care, and pressure washing techniques.
  • Communication: Ability to provide timely updates to Housekeeping management and coordinators.
  • Problem-Solving: Ability to identify cleaning challenges and determine appropriate solutions within approved procedures.
  • Teamwork: Ability to coordinate effectively with Housekeeping, Engineering, Front Office, and other operational departments.
  • Accountability: Takes responsibility for assigned equipment, work quality, and completion of tasks.
  • Adaptability: Ability to respond quickly to changing operational priorities.
  • Safety Awareness: Demonstrates consistent compliance with workplace safety procedures.

   

  PHYSICAL REQUIREMENTS

  • Ability to stand, walk, bend, kneel, crouch, and perform repetitive movements throughout the workday.
  • Ability to lift and carry up to 50 pounds, with assistance or lifting equipment when appropriate.
  • Ability to push, pull, and maneuver carpet-cleaning machines, pressure washers, and other cleaning equipment.
  • Ability to work indoors and outdoors in varying weather conditions, including Florida heat and humidity.
  • Ability to climb stairs and move safely throughout multi-level vacation rental properties.
  • Ability to perform physically demanding cleaning activities for extended periods.
  • Ability to use required protective equipment and safely handle approved cleaning chemicals.

   

  WORK ENVIRONMENT

  The Floor Technician works primarily in vacation rental homes and resort properties, including indoor living areas, bedrooms, bathrooms, garages, patios, driveways, and designated exterior areas.

  The position involves regular travel between properties, exposure to cleaning chemicals, wet surfaces, noise from powered equipment, and outdoor weather conditions.

  The employee must consistently follow company safety standards and operational procedures.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.