Mitigation Tech II (Lead Tech)

Job Description

Job Description

JOB DESCRIPTION 

 

Summary/objective

The Mitigation Technician is tasked with successfully delivering EMS services for clients and referral partners. Technicians work diligently to meet and exceed customer expectations, develop and grow referral relationships and steward the company brand.

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

● Securing all required documentation including but not limited to the following:

a. Work Authorizations

b. Wet Logs

c. Scope Sheets

d. Photo documentation

e. Hold harmless agreements

f. Certificate of Completion/Satisfaction

● Moisture mapping losses and establishing project scope

● Installing containment and safety mechanisms

● Establishing drying protocols

● Installing and monitoring drying equipment/AFD’s

● Capturing loss data with Matterport/Docusketch and/or other 3d imaging equipment

● Providing emergency cleaning and sanitizing services

● Securing testing samples for iTel, Lead and Asbestos

● Conducting controlled demolition services

● Collecting deductibles

● Providing preventative maintenance on fleet vehicles and company equipment

● Managing, packing and moving client’s contents / personal property

● Conducting Every Job Sales Activities

a. Securing client reviews and supporting positive online rankings

b. Asking for key market segment referral

c. 5x5

d. Placing yard signage

e. ID Agent of record

 

Competencies

● Excellent verbal and written communication skills

● Excellent interpersonal and customer service skills

● Excellent Customer service skills

● Excellent organizational skills and attention to detail

● Excellent time management skills with a proven ability to meet deadlines

● Strong analytical and problem-solving skills

● Ability to function well in a high-paced and at times stressful environment

 

Supervisory responsibilities

Overseeing temporary labor staff

Overseeing Mitigation Tech I staff as appropriate

 

Work environment

Office and administrative environments

Residential and commercial work sites

 

Physical demands

Prolonged periods of sitting in vehicles

Must be able to lift at least 15 pounds at a time

Prolonged periods of exposure to noise created by power tools, equipment and heavy machinery

Exposure to standard work site environments and some confined spaces

 

Travel required

Minimum travel outside the immediate operating area may be required

 

Required education and experience

● High school diploma or equivalent

 

Preferred education and experience

● Two or more years experience in the insurance restoration Industry

● IICRC certifications in Water, Fire and Mold restoration

 

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

\nCompany Description

Restoration Solutions is a full service property restoration company serving the DFW metroplex. We focus our services on business to business relationships in both the residential and commercial space. Restoration Solutions has been in business for 11 years and is privately owned and operated.

Company Description

Restoration Solutions is a full service property restoration company serving the DFW metroplex. We focus our services on business to business relationships in both the residential and commercial space. Restoration Solutions has been in business for 11 years and is privately owned and operated.