Immersive Lead

Job Description

Job Description

Blumenthal Arts seeks experienced and motivated Immersive Leads to oversee the daily operation of Blume Studios' immersive exhibitions and experiences. Serving as the on-duty supervisor, the Immersive Lead supports front-of-house operations, guest services, and immersive technology while ensuring exceptional guest experiences, operational excellence, and adherence to safety standards.

This position provides leadership and coaching to staff, serves as the first point of escalation for guest and operational concerns, and is responsible for maintaining the readiness of immersive technologies, exhibition environments, and team operations.

This temporary, part-time position is expected to run from early November through late May and averages 20-30 hours per week. Anticipated operating hours are Wednesday through Friday, 2:00 p.m.-7:00 p.m., and Saturday and Sunday, 10:00 a.m.-8:00 p.m. (split into morning and evening shifts). Ideal candidates are available for at least three shifts per week, including evenings, weekends, and holidays.

Your impact: 

• Welcome guests and provide exceptional customer service throughout their visit.
• Scan tickets, assist with guest check-in, and facilitate smooth entry into experiences and events.
• Sell tickets, merchandise, concessions, and other offerings using ticketing and point-of-sale systems.
• Accurately process credit card and digital payment transactions.
• Answer guest questions regarding exhibitions, schedules, amenities, policies, and venue operations.
• Provide wayfinding assistance and support guests navigating the venue.
• Deliver orientation information and experience-specific instructions.
• Assist guests with accessibility needs and accommodations.
• Monitor guest flow and queue areas to promote a positive and efficient experience.
• Maintain cleanliness, organization, and presentation standards throughout guest-facing spaces.
• Restock merchandise, concessions, and operational materials as needed.
• Support inventory counts, merchandise organization, and retail displays.
• Assist with guest concerns and escalate issues to leadership when appropriate.
• Follow all safety, security, and emergency procedures.
• Work collaboratively with team members to provide a seamless guest experience.

Who We Are: 

For over 30 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. By investing in Tony Award-winning Broadway, we shape the future of arts through new and original works and by nurturing artists. We support local artists, like our Blumenthal Fellows and 16 resident companies that share our stages. Through Blume Studios, we are leading the way in innovative, immersive productions that expand how audiences experience the arts. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Skills You’ll Bring: 

• High school diploma or GED equivalent. 
• At least one year of experience in guest services, hospitality, entertainment, retail, customer service, or a related field. 
• Strong customer service mindset and passion for creating memorable guest experiences. 
• Excellent interpersonal and communication skills. 
• Strong attention to detail and organizational abilities. 
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment. 
• Comfort interacting with guests of all ages and backgrounds. 
• Basic computer proficiency and ability to learn ticketing and point-of-sale systems. 
• Experience supporting live events, attractions, museums, immersive experiences, or similar guest-facing environments is a plus.