DONATION PROCESS ASSOCIATE

Job Description

Job Description

About the Role:

The Donation Process Associate plays a critical role in ensuring the efficient and accurate handling of donations within our organization. This position is responsible for managing the intake, documentation, and processing of various types of donations, ensuring compliance with organizational policies and regulatory requirements. The associate will collaborate closely with internal teams and external donors to facilitate smooth donation transactions and maintain accurate records. By maintaining high standards of data integrity and customer service, the Donation Process Associate helps maximize the impact of donations on the organization’s mission. Ultimately, this role supports the organization’s ability to deliver resources effectively to those in need by ensuring donations are processed promptly and accurately.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in data entry, administrative support, or customer service roles.
• Basic proficiency with computer software, including Microsoft Office Suite and database management.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Nonprofit Management, or related field.
• Experience working in a nonprofit or charitable organization.
• Familiarity with donor management software or CRM systems.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities:

• Receive, review, and process incoming donations, including monetary gifts, goods, and services, ensuring all necessary documentation is complete and accurate.
• Maintain detailed records of donation transactions in the organization’s database, ensuring data accuracy and confidentiality.
• Communicate with donors to acknowledge receipt of donations and provide necessary information or assistance.
• Coordinate with finance and program teams to ensure donations are allocated appropriately and in accordance with donor intent.
• Assist in preparing reports related to donation activities for internal use and external compliance requirements.
• Identify and resolve discrepancies or issues related to donation processing in a timely manner.
• Support continuous improvement initiatives to streamline donation processing workflows and enhance donor experience.

Skills:

The Donation Process Associate utilizes strong organizational and data management skills daily to ensure all donations are accurately recorded and processed. Attention to detail is critical when reviewing donation documentation and entering data into systems to prevent errors and maintain compliance. Communication skills are essential for interacting professionally with donors and internal teams, providing clear information and resolving any issues that arise. Proficiency with software tools enables efficient handling of records and reporting tasks, supporting transparency and accountability. Additionally, problem-solving skills help the associate identify and address discrepancies or process inefficiencies, contributing to continuous improvement in donation management.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on ziprecruiter.com for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.