Service Coordinator

Overview The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities Responsibilities Sourcing product needed to fulfill job requirements Inbound and Outbound phone calls to respond to needs quickly and efficiently Validate material needs with store locations and order if needed Schedule and communication with parties on ETA's Communications with homeowners to validate information and respond to concerns Continuous updating of in-house software of current standings of events Vendor communications on service requests and debits Complete resolution on issues and concerns and communications to all parties of such Qualifications Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software Respond to common inquiries or complaints from customers Ability to define problems, collect data, establish facts, and draw valid conclusions Analyze information of critical factors that will affect the resolution Evaluate options correctly and establish priorities Communication skills in phone etiquette and formal one-on-one interactions Problem solver, Sense of Urgency, Ability to meet critical deadlines. Team player, positive attitude, adaptability Consistency Blueprint reading experience Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables. Construction knowledge 84 Lumber