Patient Services Coordinator / OPD Specialty Community Clinics

Patient Services Coordinator / OPD Specialty Community Clinics

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what they do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The Specialty Clinic (BS 5) is located at 79 Retreat St. on the fifth floor of the Brownstone building of Hartford Hospital and in the MOB. BS-5 clinic has over 4,500 patient visits annually. There are over 10 different specialty clinics held on various days of the week. Clinics include services from Cardiology, ENT, Breast, Gastro, Urology/Cysto, Trauma, General Surgery, Neurology/Epilepsy, Bloodless Surgery, and Pulmonary. Staffing includes attendings, PA, fellows, residents, RNs, MA, MAA and Data Manager. BS-5 staff guides patients through the health system, including appropriate referrals for services to other health professionals.

Job Summary: The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience.

Job Responsibilities:

• Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Mails information to new patients prior to visit in accordance with department policies and enters / updates patient demographics.
• Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies (referrals, x-rays, medical reports, etc.).
• Ensures that office appointment schedule is coordinated with clinical staff activities.
• Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
• Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.
• Orders department supplies.
• Maintains schedule for conference room.
• Maintains a clean waiting room and office area.
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
• Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.
• Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.
• Performs other duties as assigned.

Qualifications:

• Bilingual Spanish required.
• High School Diploma or equivalent required.
• Associate or bachelor's degree in a clinical or business field preferred.
• 2 years of relevant experience required.
• 2 years of relevant experience in a fast-paced medical office preferred.
• Verbal and written proficiency in English required. Proficiency in a second language preferred.
• Ability to adhere to HIPAA, OSHA and CSG policies.
• Ability to provide excellent and efficient customer service.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Proven ability to work effectively in a team environment.
• Excellent written and verbal communication skills - ability to communicate in other languages highly desirable.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Strong computer skills - solid working knowledge of Microsoft Office software.
• Knowledge of medical terminology insurance requirements and medical billing/coding.
• Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Regular Standard Hours Per Week: 40

Schedule: Full-time (40 hours)

Shift Details: Monday-Friday 8 AM-4:30 PM