Field Services Technician

Job Description

Job Description

Overview

TEKsystems is seeking a Field Services Technician to provide desktop and end-user support within a state government environment in Eastern Kentucky. This is a long-term opportunity for a customer-focused IT professional who enjoys working directly with users to resolve technical issues and maintain technology operations. The ideal candidate will combine strong technical troubleshooting abilities with excellent communication and customer service skills.

Key Responsibilities

• Provide onsite and remote desktop support for end users in a Windows-based environment.
• Install, configure, troubleshoot, and repair desktop computers, laptops, printers, and peripheral devices.
• Support and troubleshoot Windows 11 operating systems and Microsoft 365 applications.
• Diagnose and resolve hardware and software issues, including break/fix support.
• Perform basic network troubleshooting and connectivity support.
• Respond to user requests and incidents in a timely and professional manner.
• Document support activities, resolutions, and technical issues as required.
• Maintain a high level of customer service while supporting users with varying levels of technical proficiency.
• Travel to supported locations as needed to provide hands-on technical assistance.
• Lift and transport computer equipment and work in various environments as required.

Required Qualifications

• 1-2+ years of desktop support experience in a professional environment.
• Experience installing, troubleshooting, and repairing desktop hardware and software.
• Strong knowledge of Windows operating systems, particularly Windows 11.
• Experience supporting Microsoft 365 applications.
• Basic network troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Valid driver's license.

Preferred Qualifications

• Experience supporting users in an enterprise environment.
• Experience providing field services or onsite technical support.
• Demonstrated ability to think creatively and develop effective technical solutions.
• Strong desire to learn new technologies and continuously improve technical skills.

Work Environment

• Onsite position supporting government offices throughout Eastern Kentucky.
• Frequent interaction with end users requiring both technical expertise and customer service excellence.
• Opportunity to work within a stable, mission-driven environment supporting critical services for Kentucky residents.

Why Join?

• Long-term opportunity with strong stability.
• Comprehensive benefits package.
• Exposure to a broad range of technologies and support challenges.
• Opportunity for professional growth and skill development within a large-scale IT environment.
• Meaningful work that helps support essential public services.

Job Type & Location

This is a Contract position based out of Flemingsburg, KY.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Flemingsburg,KY.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.