Parts Coordinator
Malin
Job Description
Parts Coordinator- tech’s in the field support parts through Zendesk and parts que, orders that come in from our portal, process the orders in stock, post the orders, order parts from other branches, vendor, OEM supply, produce purchase orders, close out purchas orders, drop ship for the part to be mailed, keep up with the tracking, closer PSR orders, verify delivery, update or change pricing, add freight charges. Use reports to monitor mistakes and record keeping, send order for picking and stocking. Report on how many po’s we have open on what we need to look for and delivery status.
\n \nWork with Raymond Dealership
\nSpecial project and process
\nReach out to vendors
\nSupport over 150+ tech’s with parts
\nMaking sure to have the right part
\nResearch by model and serial number
\nGoogle look-up for parts
\nDisptach the tech and ensure they have the part before dispatching tech out
\nReceiving quote
\nTracking back orders
\nWorking out of 2 big emails all day
\nTech sends part order through database
\nAlso during training do ride along with the tech’s to see the process
\nWork with Power BI
\nEmergency part situations
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